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Discussion in 'Android Devices' started by cupidstunt, May 2, 2010.

  1. cupidstunt

    cupidstunt Newbie
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    Anyone had a defective handset with them?

    I called to try and get a replacment but as it was longer than 14 days (16 days in total) since the contract started they will not replace the phone and have advised me to contact HTC.

    I have done this and now have to send it for repair which means an estimated 7 working days without a phone!!!! :mad:

    Don't all UK consumers have the right to a replacement product within 28 days of purchase (if it's not fit for purpose).

    I am now going to have a repaired handset less than 3 weeks after buying it brand new.
     

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  2. confuzzled

    confuzzled Well-Known Member
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    Defective as in how my good man?

    The only problem i am having is getting all my music to show up.
     
  3. cupidstunt

    cupidstunt Newbie
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    Screen freezes up constantly and it keeps randomly restarting.

    Have factory reset it a couple of times but no difference.
     
  4. confuzzled

    confuzzled Well-Known Member
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    Cant say it has man, Do you have a MPD store close you could visit?
     
  5. matttye

    matttye Android Expert
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    The Sale of Goods Act says that up until 6 months after purchase it's up to the retailer to prove that there was nothing wrong with the product if they're refusing to repair/replace it. After 6 months, it's up to you to prove that there was something wrong with it.

    Quote that and they'll probably be more cooperative ;)
     
    Quazar likes this.
  6. erayzer

    erayzer Lurker
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    Dealing with mpd is a pain in the proverbial they do not want to know when there is a problem. I had a problem after a month with an n900 and all they kept saying was It's over 14 days we won't help fortunately I got in touch with Nokia and they sent a brand new phone within a week. I will never use mpd again nor could I recommend them to anyone else. I had to quote the sale of goods act to them to get anywhere if it was not for Nokia I am sure this would have carried on until I had got solicitors involved. Mpd customer service is the worst I ever had the misfortune to deal with.
     
  7. matttye

    matttye Android Expert
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    The problem is that most people don't know that they're actually covered by law. The Sale of Goods Act says that if a product breaks down within what would be considered a "reasonable amount of time" then the retailer has to replace it. Obviously if you dropped the phone that would be a different story, but if your phone is in pristine condition, the retailer wouldn't have a leg to stand on in Court. They probably wouldn't let it get that far though.

    A "reasonable amount of time" is debatable, but you'd expect a phone to last for the duration of your contract at least.
     
  8. OFI

    OFI Android Enthusiast
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    Does the SOGA cover you on your 'Free' phone?....
     
  9. col_b

    col_b Lurker
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    They definately shouldn't be sending you to hTC to get it fixed after only 16 days.

    Might be worth giving Trading Standards a phone just to see exactly where you stand?

    08454 04 05 06 www.consumerdirect.gov.uk
     
  10. cupidstunt

    cupidstunt Newbie
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    Cheers to everyone who's posted.

    Might delay sending it to HTC and try phoning them again tomorrow.
     
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