1. Download our Official Android App: Forums for Android!

Support Mobile Radio

Discussion in 'Android Help' started by H3is3nb3rgTheBlue, May 20, 2016.

  1. H3is3nb3rgTheBlue

    Thread Starter
    Rank:
    None
    Points:
    5
    Posts:
    2
    Joined:
    May 18, 2016

    May 18, 2016
    2
    0
    5
    Male
    My girlfriend recently lost signal on her mobile network, data, texts everything. I am on the same network, have the same phone model, and live in relatively close proximity to her (And Im not experiencing any problems). After following all the actions recommended by the network and it's forum members (reboot, manual roam, SIM card swap, even a factory reset) she still has no signal. I am now starting to think it may be a hardware problem with the Mobile Radio (hope I'm getting the name correct)

    Is there any process, program or utility which can be used to check for hardware failures or error's?

    Many thanks
     

    Advertisement

  2. SavageRobot

    SavageRobot Android Expert
    Rank:
    None
    Points:
    173
    Posts:
    870
    Joined:
    Jan 23, 2012

    Jan 23, 2012
    870
    477
    173
    Male
    Wales
    Does your sim in her phone work and hers in yours? What model is the phone. If your sim doesn't work in her phone chances are yea, the phones done, especially if a factory reset didn't fix as that should reset any settings accidentally changed.

    Depending on the device and firmware version you can look up the code to get into the service menu and test all aspects of the phone, including modem etc I think.
     
    AZgl1500, Jfalls63 and lunatic59 like this.
  3. lunatic59

    lunatic59 Moderati ergo sum
    Moderator
    Rank:
     #2
    Points:
    4,238
    Posts:
    36,796
    Joined:
    Jun 12, 2010

    Jun 12, 2010
    36,796
    35,056
    4,238
    Male
    IT
    Pennsylvania
    When you go to settings>about phone>status>SIM status what does it say?
     
    Jfalls63 likes this.
  4. AZgl1500

    AZgl1500 Android Expert
    Rank:
     #42
    Points:
    618
    Posts:
    6,400
    Joined:
    Feb 3, 2011

    Feb 3, 2011
    6,400
    3,144
    618
    Male
    Retired and loving it.
    Oklahoma grasslands

    I'm voting for this as the Best Answer, simply because you and your GF have the same identical phones.

    just swap the SIM cards... you will have your answer in less than 10 minutes.
     
  5. Xavier Black

    Xavier Black Android Enthusiast
    Rank:
     #141
    Points:
    113
    Posts:
    518
    Joined:
    Sep 21, 2015

    Sep 21, 2015
    518
    178
    113
    Male
    Sorry that's a very bad answer..since he already said one of the things he did was SWAPPING THE SIM CARD..hello!!..gee some people don't know how to read.
     
  6. mikedt

    mikedt 你好
    Rank:
     #6
    Points:
    2,238
    Posts:
    24,623
    Joined:
    Sep 22, 2010

    Sep 22, 2010
    24,623
    13,629
    2,238
    Teachaaa
    Jinan, China
    Did she get the phone new or second hand? If second hand, probably worth checking the phone isn't blacklisted.
     
    lunatic59 likes this.
  7. lunatic59

    lunatic59 Moderati ergo sum
    Moderator
    Rank:
     #2
    Points:
    4,238
    Posts:
    36,796
    Joined:
    Jun 12, 2010

    Jun 12, 2010
    36,796
    35,056
    4,238
    Male
    IT
    Pennsylvania
    To be fair, the OP said he tried it, but didn't say whether or not his sim worked in her phone.
     

Share This Page

Loading...