Okay, here's the problem. I ordered a Galaxy Nexus online on the 15th (I bought it for full retail price, since I'm already on a two year contract), got it on the 19th. Over the weekend, I noticed that I have a crack under my screen, across the top right corner. It's strange, because you can almost never see it unless it's at just the right angle, with just the right lighting. You can't feel it, because there's no crack on the surface. It doesn't affect the phone at all right now, but I worry it could worsen in the future, and cause problems. The phone was never dropped, nor has it taken any kind of impact, so I don't think it was anything I did. So, I had heard that Verizon will typically exchange these as long as you're in the return period. I went to a small location, and the guy looked at it, agreed that there's no way I could've caused damage to it, called a number, and was told to send me to a larger Verizon store where they'd swap it out for me. I went to the larger location and showed them the phone, but they refused to exchange it because it didn't affect the usability of the phone. They said they could swap it if I paid the restocking fee, but also said that there's a good possibility Verizon could determine that I caused the crack, and would then charge me another $650. I held on to the phone, because there's no way I could afford to pay ANOTHER $650 right now. I then e-mailed the Verizon online store (where I bought the phone from), and inquired about an exchange. They finally wrote me back this morning, but all they did was tell me about their return policy, without addressing the exchange. I don't want to be without a phone for the few days it would take to return my current one, get a refund, and then order a new one... Not to mention, I didn't save the FedEx box (and apparently the return sticker?) it originally came in. So... any ideas on what to do now?