I've dropped my Galaxy S20 Ultra many multiples of times directly on its face, on its back, directly on the camera, etc... without any case. It has really been through the ringer. There are a few small nicks in the screen but that's it. The camera casing and the phone in general has been very, very sturdy for me. I'm lucky nothing has cracked to be honest.

The article suggests that the Galaxy S20 Ultra zoom camera, when zoomed fully in, hits the actual glass of the camera enclosure. If that's the case and it's even a few millimeters off then I could see how repeated zooming in/out would wear on the glass, cause a hairline fracture, and then eventually break. To say it's randomly breaking in the pocket does not sound accurate.

Weird that this be happening to some devices and not others. I assume anyone who purchased a Galaxy S20 Ultra has used the heck out of the Zoom lens so you would think the problem would be more widespread if it was indeed a big problem. I think it's more likely that it's a manufacturing defect in a very small number of devices and these few people are the unlucky ones.

Sucks that Samsung isn't owning up to the mistake if it is indeed a manufacturing defect. I also wouldn't rule out a competing company lodging these claims since we've seen underhanded tactics throughout the mobile world time and time again.

If anyone here has the problem I would love to hear more!