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General Most confusing and awesome verizon experience replacing my phone.

Discussion in 'Android Devices' started by brettlewis, Apr 15, 2011.

  1. brettlewis

    brettlewis Android Expert
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    I decided to go the Verizon store today after getting a phone call that sounded a little tinny coming out the headset. On arrival I said "I think I am having problems with my phone" they took me to the counter, I said my speaker sounded a little tinny, and he said "where can I send the replacement"

    He did not even TOUCH or SEE my phone.

    I was in and out of the store in less than 5 minutes and have a replacement on the way at no cost to me.

    I can't say I've ever had such an easy and relaxing experience at a Verizon store before. Is this some crazy new rule? It seems like they have been taking away services, but today was pretty awesome. ha
     

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  2. jbdan

    jbdan Extreme Android User
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    It's not always that easy, but that would certainly get my return business!
     
  3. brettlewis

    brettlewis Android Expert
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    oh, I know. My original moto droid had to be replaced 6 times due to hardware problems and they gave me pretty hard time. Then they gave me the droid inc. ha. This is the first time I have had a problem with it (I think) its been 11 months.
     
  4. serpentine009

    serpentine009 Android Enthusiast
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    Was the original AMOLED? If so, was the replacement as well?
     
  5. olbriar

    olbriar  
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    Blown speakers seems to be prevalent among the Dincs. I've gone through two in less than a year. The ease of replacement might be contributed to how common the speaker fails... just a thought. Also for your info.. I started out with an AMOLED screen and all three refurbs I've received were also AMOLED.
     
  6. sirchadwick1

    sirchadwick1 Member
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    Easiest way to replace a blown speaker is to do it yourself... $6 on eBay and takes about 10 minutes. You don't have to remove the "void warranty" torque screw either. I've replaced quite a few of these. I hate going into Verizon to deal w/ those guys and I've heard reports of many getting refurbs w/out the AMOLED.
     
  7. matab14

    matab14 Member
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    You say you dont have to remove the screw? How is that? I am going to be doing this in a couple of days. The youtube vid I watched said you had to remove all 4 screws.....Is there a better way to go about it?

    Thanks in advance!
     
  8. brettlewis

    brettlewis Android Expert
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    Even the front speaker? My earpiece is what is broken. My phone calls sound like I am talking to robots.

    Anyways, I got my replacment.
    Problem is it is more broken then my orig phone...
    Constant restarts and seemingly can't connect to verizons networks. Won't even let me try to activate. POS really.

    This awesome experience just got a little worse...
     
  9. bowerman

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    That happens a lot with refurbs. Just call Verizon and tell them, and they will send you another. just keep getting replacements until you get good one. Good luck.
     
  10. brettlewis

    brettlewis Android Expert
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    I brought it into the store and of course no problems could be seen. The second I get home and plug it in it ges into boot loop. Wouldn't stop.

    Called today since the stores were close and am getting a replacement overnighted. I guess that's fine, but I really just wish these refurbs were more "certified" then they claim them to be.

    I have had more broken "certified like new" phones then not.
     
  11. brettlewis

    brettlewis Android Expert
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    Update: Got a replacement for my replacement. The touch screen didn't work...
    I really hate verizon. They tried to call me this morning about something, but I am back to my original one with the broken speakers so the phone call is pretty useless...
     
  12. hookem

    hookem Android Enthusiast
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  13. brettlewis

    brettlewis Android Expert
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    Just got the THIRD replacment from fedex. Two weeks after initial replacement finally seem to have a fully functional phone. Hope I don't run into any issues :)
    Although some phone issues do still exist, my mom just dropped her phone in the toilet :eek:

    ha

    This replacement is in really good shape and does have an AMOLED. Looks new to me. Bout time.

    Verizon never contacted me again though, they had tried to call me to apologies or something for the all the problems but since the speakers were broken on my first phone, I couldn't really answer.
     
  14. mauiblue

    mauiblue Android Enthusiast
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    I just received my replacement Incredible yesterday. I called Verizon on Sunday and told them that I was having problems with my phone doing frequent random reboots. They told me that they would send me a replacement on Monday via FedEx one day air. I rather do my business with Verizon online or over the phone than walking in the local store as the Verizon here can be very busy and a long wait to be serviced. I'm up for an upgrade so this phone will be passed on to my daughter.
     

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