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Moto 360 can't connect to Internet

Discussion in 'Moto 360' started by alexanderblums, Oct 8, 2014.

  1. alexanderblums

    Thread Starter

    I'm trying to set up my Moto 360 but I keep getting an error "Make sure that your phone has an Internet connection". When I swipe to the right I get a big green refresh button.

    I tried everything that was recommended on the google support page (updated apps, restarted devices, etc.) but the problem persists.

    I'm using a Nexus 5 running Android 4.4.4.

    I do have a theory on why I might be having this problem.. I ordered the watch from the US and I'm currently in the UK. Would having a UK IP address be a problem? Also, the way I have internet set up on my phone is through a hotspoted University network connection. The internet on my phone works great though!

    Also, I do have my Moto 360 fully charged, I've herd of similar problems if the battery gets too low.

    Any ideas on how to solve this? Thanks in advance!

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  2. Tlicious1020

    Tlicious1020 Android Enthusiast

    Try a different internet source?

    And call Motorola.
  3. superairwolf

    superairwolf Newbie

    I encountered the exact same message when I was setting up the watch when it arrived yesterday I went to the help page indicated on the watch for possible solutions and I followed the suggestion to reboot the watch. After that, everything was a breeze. I noticed though that my Note 3 was draining almost 10% per hour and the watch at around 6% every hour. Something didn't seem right and the phone was abnormally warm. However after I rebooted the phone after changing batteries, the phone went back to draining at around 3% per hour with GPRS on and the watch at around 4% every hour.

  4. dan55

    dan55 Android Expert

    hi all.
    tried to voice reply to a text earlier today and it failed saying no google access :-\
    i don't have data access at moment as on holiday.. wouldn't think it needed data access for voice text?
  5. marctronixx


    are you new to android wear?

    what device is the moto connected/paired with?
  6. mikedt

    mikedt 你好

    Yeh Google voice recognition to text requires Internet, as it's done in the cloud.
    Outatime, dan55 and marctronixx like this.
  7. electricpete

    electricpete Android Expert

    The one voice command that can be done without internet connection is "call ______"

    .... At least it works on phone, probably not on the watch.
    dan55 likes this.
  8. dan55

    dan55 Android Expert

    thanks guys.. yes this is my first wear watch
    marctronixx likes this.
  9. Outatime

    Outatime Android Expert

    I think you'll get a similar error even if you're trying to issue voice commands on your phone via Google Now. Although if memory serves there's a setting to allow for off line commands. I'd have to look in my settings again.
    dan55 likes this.

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