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Support Moto X Pure Voice dropping out

Discussion in 'Android Help' started by Barbara Cooper, Sep 15, 2016.

  1. Barbara Cooper

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    Sep 15, 2016
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    I was wondering if anyone else had a problem with voice dropping out on calls after talking for a few minutes. Mine seems to cut in an out and it happens in my home where I have a T-mobile cell spot and while driving. I can hear the other person fine but they can't hear me for a few seconds. My phone is on Marshmallow 6.0. I have also had intermittent issues with calls going straight to voicemail despite being at home with 3 or 4 bars and a cell repeater and the call doesn't show up as missed and then 5 minutes the person calls back and the phone rings like normal. T-Mobile suggests that I might be better off buying one of their phones since they update software on their phones that would help with signal, etc and since I bought mine from Motorola directly I do not get those updates. I love my phone but I am getting frustrated and I don't know if it is T-mo or my Moto X.
     

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  2. Clementine_3

    Clementine_3 Android Expert
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    Not really having an issue with mine. I am having an issue with Verizon though, the signal near me has degraded in the past week or so. I get a good signal other places so it's not the phone.

    Maybe ask them for a new SIM?
     
    Jfalls63 likes this.

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