Hi got this phone and I was impressed with the size, great voice to text quality, and price.

However, one of the most important features is to plug it into my computer and access the files.

I was unable to do this. Motorola tech support could not help me nor Tracfone's nor someone from Bestbuy (not Geeksquad). I had to return it and thought the other phone I would buy would be equal in quality but it was a smaller Samsung with bad voice to text and a higher price.

At first, I thought it was some new Android 10 OS problem, but then the samsung had asked me something and I was then able to see my files viewing them from Windows Explorer (Win7).

So there was something about the need to access the authorization on the phone first and it's accepted then phone lets itself be read. Does anyone know how to get back into that if it was bypassed or just any more about this process.

Obviously some tech support did not.

 

Those notifications were not happening. Three tech support people and I would have seen them. It must have been a defective phone.