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Support Motorola RAZR HD XT925 stuck in bootloop

Discussion in 'Android Help' started by Steve123, Dec 27, 2014.

  1. Steve123

    Steve123 Guest
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    Phone: Motorola RAZR HD XT925
    Software: It's the most recent one, I think its Kitkat 4.4.2?

    I was just using my phone last night normally and several error boxes popped up. I don't remember exactly what they were but they seemed normal like "this app has crashed", press ok. I think one of them was along the lines of com.android. After pressing ok on all the error boxes (only choice), the phone went blank. The screen was still on but it was dark. I tried to wait but didn't do anything. Then I tried to hold the power button followed by a soft reset and now my phone is stuck in the boot screen (Bootloop I think?)

    All I can see is the motorola logo (red logo) and that's it.

    I tried going in in recovery mode and erase the cache but that didn't help.

    Now, I have pictures on the phone I would like to recover. I understand my options are either factory reset or do something with ADB? I will wait until I get more input before proceeding.

    TLDR: Phone stuck in bootloop, want to recover images, what to do next?

    Thanks
     

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