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General MotoX Pure Edition Arrived to Today - Broken...

Discussion in 'Android Devices' started by zombdroid, Sep 17, 2015.

  1. zombdroid

    zombdroid Android Enthusiast
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    My device arrived in pristine physical condition...at least to the naked eye. During my initial setup, the keyboard started to malfunction, clicking a single little sent multiple presses. I restored to factory defaults and it happened again. After 9 different people at Motorola, no kidding, I finally found someone to help me process an RMA. Looks like 2 and 1/2 weeks until I see a replacement. At first, they wanted to charge me $25, non refundable to hang onto the device until the new one arrived.

    The phone is usable...I found by trial and error that when it starts to glitch, I shutdown the screen and when I bring it back online, it is fine for a while. Texting is a real pain. Oh well.
     

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  2. kokiangel

    kokiangel Android Expert
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  3. Suzi_Derkins

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    That is the exact issue a reviewer had.
     
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  4. rushmore

    rushmore Extreme Android User
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    There seems an obvious trend here. Multiple forums are reporting it from some different users and two reviews mention it. Seems a quality control issue.... I guess that is obvious.
     
  5. inkdesigner

    inkdesigner Member
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    This is highly disappointing. You would have thought that this being their first time out selling without involving the carriers in that sales process (at least for the Moto X) that they would have done everything possible to make sure issues like this would not occur.
     
  6. The_Chief

    The_Chief Accept no imitations!
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    They're manufactured in Shenzen, China. Any questions? :mad:
     
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  7. DevinNJ

    DevinNJ Member
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    After 18 hours into a 20 hour shift, the 11 & 12 year olds get tired. In all seriousness, I'm kinda disappointed I was really hoping for better from this phone. It seems like people are having these type of issues from what I've been reading.
     
  8. rushmore

    rushmore Extreme Android User
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    Question is are the issues batch related, or random screw ups on the production line? Seems kind of high samples, but key word being Seems.
     
  9. Rockinfigs

    Rockinfigs Android Enthusiast
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    i couldnt even test mine out to see if the keyboard worked..When i opened my box up i noticed the bottom speaker accent was loose and about to fall off. I RMA the phone and sent it the same day i got it..i asked for a credit so i can order a new phone..well i find out that they processed a full refund..so instead of waiting for a quick credit i had to wait for a refund which took 5 days..anyways not hearing about the keyboard im not sure if i want to order this phone again..might just wait for the nexus 5x or nexus 6
     
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  10. The_Chief

    The_Chief Accept no imitations!
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    I have decided that if my Moto X Pure comes in broken from the factory, I'll also wait for one of the new Nexi. Motorola had the chance of a lifetime to revolutionize the industry with a powerful, unlocked Android device... and it seems more and more that shoddy production practices are ruining their opportunity for greatness. I realize that we're only hearing about the few bad ones here among an untold quantity of phones sold: but a lot of people don't know we're even here. I would be curious to find out the actual percentage of bad phones to the total of all phones sold. Seems more and more like these broken phones are the rule, not the exception.
     
    #10 The_Chief, Sep 20, 2015
    Last edited: Sep 21, 2015
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  11. rushmore

    rushmore Extreme Android User
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    My device has none of the apparent issues that others have reported. Solid device so far.
    The exfat formatted 200gb card also works great in the Pure.
     
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  12. BenjaminH

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    Mine has been great so far. I think in the next few weeks we'll get a better sense of the defect rate fwiw.
     
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  13. rivera02

    rivera02 Android Enthusiast
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    You replacing the note 4? I'm interested to hear how you think they compare. I entertained picking up an x pure just because it's so cheap but not sure the screen and power wouldn't be a step back.
     
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  14. zombdroid

    zombdroid Android Enthusiast
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    Update, I just received notice that my replacement phone will be here by Wednesday, September 23. Won't have to wait until October 2nd.
     
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  15. rushmore

    rushmore Extreme Android User
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    The display is great on the Pure. Not as deep blacks, but frankly it is not noticed after a short use. One big point for the Pure is with VR content, since zoomed up the Note 4 pentile is a screen door dot mess. Pure blows it away for VR.

    The battery life is still up in the air, but seems less than the Note 4. I need another week to confirm. The device is faster than my Note 4.
     
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  16. zombdroid

    zombdroid Android Enthusiast
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    Update: The phone arrived a day early, so I completed the setup and the screen is working great.
     
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