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Support Multimedia issues / no video / no sound / no answer

Discussion in 'Android Help' started by depeche66, Jul 21, 2016.

  1. depeche66

    depeche66 Lurker
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    Jul 21, 2016
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    Hello Everyone.

    I have a Samsung Note Edge. Best phone I have ever had (till now). To start I have 2 green vertical lines which I know are dead pixels. But my main issue is that my volume does not work, does not play any kind of video or sound off my gallary or FB, i can not answer or make phone calls, I can not play Pandora, pretty much anything having to do with sound. Sometimes it even lags for a bit. I have done a master reset like 4 times already. One time it did work instantly when I put it on safe mode, but then I wanted to be a bad ass and try to fix it by reinstalling Marshmallow manually and it totally does not work either in normal and safe mode now. I am certain that it is a software glitch or I am missing some files. Or there may be an app that is conflicting with my multimedia files. I tried deleting all third party apps and still no luck. Is any one else having this issue and I believe it happen almost after updating to Marshmallow. PLEASE HELP ME!!!!!
     

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