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Music Stutters on my Moto E4 Plus when using fingerprint sensor?

Discussion in 'Android Devices' started by Mukilansc, Aug 2, 2017.

  1. Mukilansc

    Mukilansc Lurker
    Thread Starter

    Hi guys,
    This is kind of stange and weird issue... I was listening to music the other day and whenever I put the phone in my pocket and walked, the music starts stuttering. I first thought it was a problem with headphones... but I tried multiple headphones the problem still persisted. Then I brought it down to the fingerprint sensor. Even though I don't have a fingerprint lock (nor any kind of pin/pattern for that matter) and I have turned my moto display off, the problem persists.

    Model : Moto XT1770; Moto E4 plus

    I am able to replicate this issue just by placing my fingers on the fingerprint sensor.
    Can anybody help me guys. Thank you

    Update: This problem also happens on speaker. This is not exclusive to headphones. I tried factory resetting and that didn't work too..
     


    #1 Mukilansc, Aug 2, 2017
    Last edited: Aug 2, 2017

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