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Support Music Stutters on my Moto E4 Plus when using fingerprint sensor?

Discussion in 'Android Devices' started by Mukilansc, Aug 2, 2017.

  1. Mukilansc

    Mukilansc Lurker
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    Hi guys,
    This is kind of stange and weird issue... I was listening to music the other day and whenever I put the phone in my pocket and walked, the music starts stuttering. I first thought it was a problem with headphones... but I tried multiple headphones the problem still persisted. Then I brought it down to the fingerprint sensor. Even though I don't have a fingerprint lock (nor any kind of pin/pattern for that matter) and I have turned my moto display off, the problem persists.

    Model : Moto XT1770; Moto E4 plus

    I am able to replicate this issue just by placing my fingers on the fingerprint sensor.
    Can anybody help me guys. Thank you

    Update: This problem also happens on speaker. This is not exclusive to headphones. I tried factory resetting and that didn't work too..
     

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    #1 Mukilansc, Aug 2, 2017
    Last edited: Aug 2, 2017

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