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MXQ pro 4k Help

Discussion in 'TV & Video' started by Alanrgreene, Oct 20, 2017.

  1. Alanrgreene

    Alanrgreene Lurker
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    Hi,

    I bought a MXQ pro 4k. I plugged it in and got the expected blue light but when I tried to turn it on I got only a black screen. I then got no signal at all. I then got a message saying the resolution was incorrect. I have tried it on every HDMI port and am not sure how to fix the problem.

    Can anyone help me please?

    Thanks for reading!
     

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  2. mikedt

    mikedt 你好
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    Teachaaa
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    Is your TV 4k capable? Do you have another TV you can try with the box?
     
  3. Alanrgreene

    Alanrgreene Lurker
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    Yes I have a Samsung ks7000. I do not have another TV. Thank you for your reply.
     

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