I moved to aio this year as an experiment to find a cheaper experience then vzw. I am happy to report they are better then expected and I even have faster and better coverage. That said my wife stayed on Verizon with her unlimited plan. Last month I ordered 2 chromecast devices and never received them. Today I checked her bill to make sure they aren't backordered and they aren't even on the bill: strike 1 But I noticed $50 in overages, so I check and sure enough my wife talks a lot. I know we have alerts set up so wtf? I check to make sure the alerts haven't changes and indeed they are set at %75, %90, %100 and %105: strike 2 So here I am, on the phone all hot and heavy and some poor CSR is about to have a bad day but I've been on hold for 30 min because of "higher then normal call volumes": strike 3 Better be a good solution for this cause my wife fell on some ice and broke her new motox so I'm ready to take her line to aio at this point.