Ok so I got my Eris about a week ago...I was having the awake time issue and major battery issues. I went on vacation to California on Wednesday night and I let my phone completely die on Thursday night and I charged it. I woke up Friday and it wouldn't connect to the verizon network. I tried everything I could and got nothing. So I brought it into Verizon and they had no idea what the problem was so they replaced it with a brand new phone. I don't know what the issue was but it was kind of a blessing in disguise because I got a brand new phone and I got the free phone for buying one within the last 30 days. Also now neither of the 2 new phones have the awake time issue and seem to have way better battery life.