It was great, I don't know why people recomend drcellphone and the likes when HTC service is pretty darn good and a lot cheaper. I craked my AMLOED screen and sent it in to HTC, the sent me a overnight fedex label, I sent it in, next day got an email that they recieved it, then another one they are diagnosing it, then another one with the repair cost and if I want to pay for it. This is the only spot where I had trouble as their online automated payment system was messed up. So I had to call them up to pay. If it all went smoothly I think my phone would have been repaired and sent back to me that day, leaving me phoneless for only 3 days. But I had to wait 4 days, still not bad, and the bill was only $115 total, including shipping. Also as a note I talked with 4 different HTC and nexus one people, and they were all very nice.