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My Huawei P Smart goes directly to eRecovery mode

Discussion in 'Android Devices' started by sebbcv, Apr 24, 2019.

  1. sebbcv

    sebbcv Lurker
    Thread Starter

    Hello everyone, so the story goes like this, my phone got the display shadered and so I went to change it, they changed the display but now when I turn it on it goes directly to the eRecovery Mode, there the option to erase the fragments doesn't appear, I can select between:
    * Download latest version and recovery, which when I selected gives me a message saying "Getting package info failed"
    * Reboot
    * Shutdown

    There's anyway to upload a new configuration to the phone from a PC? Or do you have any recommendation or advice for this issue?

    Thanks in advance
     


  2. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    welcome to AF!!!!!!!!!

    you said "they" changed your screen. who is they? maybe take it back and say they broke it.
     
    sebbcv likes this.
  3. sebbcv

    sebbcv Lurker
    Thread Starter

    Thank you!

    Well I already tried that but they (people downtown who work "fixing" phones) said it wasn't their fault and so they won't do anything, I also took the phone somewhere else but they couldn't find a solution for this :/

    I'm just giving that extra mile to try to recover it.
     
    ocnbrze likes this.
  4. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    yikes that sucks!!!!!!!

    have you tried a hard reset? i think that is what you are meaning to do in your op.....correct?
     
  5. sebbcv

    sebbcv Lurker
    Thread Starter

    Right? haha

    So if I just press the power button it goes directly to the eRecovery Mode but on this screen there's no option to wipe cache or restore it, just the ones I mencioned above, if I press the volume up + power buttons it takes me to the hard reset where I already wiped the cache and restore it but after that goes again to the screen with the eRecovery mode.

    I was thinking there could be some software I could use and download the configuration to the phone but I haven't found one.

    Do you think I should give up?
     
    ocnbrze likes this.
  6. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    well it seems somehow your os has gotten corrupted. if you had turned on usb debugging on your device there is a small chance we can try and push a firmware onto the phone. if you do not know anything about usb debugging, then i'm pretty positive it is not turned on your device.....and in that case you might be screwed.......sorryo_Oo_Oo_Oo_O
     
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