I received the 2 network extenders I ordered today, hooked them up, waited for the gps to find itself, and then nothing. Talked with tech support and they said you needed at least 300kb up & down (my dsl was 810 down & 216 up). So I talked to my isp, and for $10 raised my speeds to around 1400kb down and 760kb up. I cycled power to the network extender and still no go! Spent and hour with VZW tech support and found that a family member's Moto W385 (Moto feature flip phone) could connect just fine, but not my Incredible. Tried it with the second network extender and same results. The tech issued me a trouble ticket and tey will get back to me. He closed the call saying there was probably something wrong with my Incredible. My questions are does anyone have both an Incredible and a network extender? Do yours work or did you have similar issues? If so how were they, or were they resolved? Any help is appreciated. I'm just hoping I don't have to replace my Incredible, especially with the wait times they are showing.