Well......just my luck. While having my phone activated at the local Verizon store a pop-up came on the screen. Of course the lady there said it's nothing to worry about. Well....since then I noticed every time I turn the phone on and at random times I get a pop-up that says "Sorry! The process com.htc.bg has stopped unexpectedly. Please try again". The only way I can close the pop-up is by pressing the "force close" button. I called HTC and they told me it's a warning for the background sync program and it's a bad phone. I called Verizon and they asked me to remove all the apps, perform a soft reset and try a factory data restore. Well...after trying all things they are sending me a new phone. It's being overnighted tomorrow for Saturday morning delivery. And Verizon is actually paying for the overnight shipping.....which is a good thing considering it's not even a day old. The only thing that sucks is I'm gonna have to pay for another ZAGG screen protector to be installed. Hope this phone is better.