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General My Moment may be up far sale soon! Takers?

Discussion in 'Android Devices' started by N00B Moment, Apr 16, 2010.

  1. N00B Moment

    N00B Moment Well-Known Member
    Thread Starter
    38

    Nov 14, 2009
    97
    10
    38
    Been getting a MAJOR run around from Sprint the last 3 days or so. Last month I was trying to get my reception issues solved by Customer Support. After several phone calls they ended up sending me another Moment to swap for to see if that would get me better reception. Well, what it got me was an extra 500 bucks added to my bill cause they "said" they didnt recieve the other phone back IN TIME, when I sent it out 2 days after I got it. Now THEY HAVE THE PHONE, but yet they are STILL charging me for it. I found out that when they mean 15 days to return??!! They start counting days from the day THEY ship it, and they count WEEKEND days too! Anyway, I REFUSE to pay this charge. In fact, i plan on telling them that if they are CHARGING me for the 2nd phone then I want it BACK. So I may have 2 of em for sell!

    ANyway, Im done ranting. If you guys are interested, let me know.
     

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  2. Eazail70x7

    Eazail70x7 Well-Known Member
    163

    Mar 13, 2010
    1,612
    108
    163
    Baltimore, Maryland
    I say sell it to an sdx developer or someone who could put it throufh good use
     
  3. Radical-J

    Radical-J Well-Known Member
    36

    Nov 15, 2009
    114
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    36
    That is TOTAL BS(which I am sure you will agree)!!! I'd write Dan@Sprint.com(CEO Dan Hesse) and tell him your plight. Since you've had the phone less than 30 days--if you are a new customer--you can take advantage of their 30 day money back guarantee and get your money back.

    By writing Dan Hesse someone will call you back and discuss your issue with you(of course be sure to include all your contact info).

    Best of luck,

    J
     
    N00B Moment likes this.
  4. N00B Moment

    N00B Moment Well-Known Member
    Thread Starter
    38

    Nov 14, 2009
    97
    10
    38
    Ok I found out as of yesterday (16th), that all this time they have been telling me that they received the phone on the 26th of march that they actually DIDN'T! I was told by a manager that they got an EMPTY package (meaning no phone inside)! I then contacted the fraud dept. And told them what was up and since I still had the original box with all the numbers for that phone, I reported it stolen. The fraud rep traced the phone and told me that the phone is actually activated and being used. So following his advice I contacted the police and filed a report. My next step is to file a complaint with the USPS, who shipped it. I am gonna get to the bottom of this. I WILL NOT, pay this crap! Thanks for the email for Dan too, I may put that to good use.
     
  5. kiddk1

    kiddk1 Well-Known Member
    58

    Dec 17, 2009
    363
    15
    58
    Education
    MI
    the same crap happened with my "buyback", the rep said the package was received but the phone was not "checked in", this has been going on since december and still no credit to my account.
     
  6. njbianco

    njbianco Well-Known Member
    46

    Nov 5, 2009
    434
    8
    46
    Male
    metro detroit
    wow now thats a F***** up situation
     

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