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Support My Moment stopped syncing using Moxier

Discussion in 'Android Devices' started by bwalls, Sep 15, 2010.

  1. bwalls

    bwalls New Member
    Thread Starter
    5

    Sep 15, 2010
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    My Moment has been working fine then all of a sudden it stopped syncing with my exchange. i am using Moxier since it came with it. now i can not make it sync manually. my Gmail works fine. just says my "mailbox is empty"
     

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  2. Steven58

    Steven58 Reformed PH
    3,933

    Feb 19, 2010
    32,948
    25,335
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    Welcome to Android Forums! Glad you signed up! :D

    I'll move this to the app section for help for you!
     
  3. HeadlessPonch

    HeadlessPonch Well-Known Member
    43

    Jun 29, 2010
    255
    29
    43
    Des Moines, IA
    You might want to check with your IT department to see if they've made any recent updates or changes.
     
  4. my1zamboni

    my1zamboni Well-Known Member
    18

    Apr 18, 2010
    62
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    General Manager
    maine
    Also try
    menu>settings>workmail & sync
    Make sure you have check marks in there. Mine unchecks itself every once in awhile for some reason.
     
  5. AndroidSPCS

    AndroidSPCS Well-Known Member
    183

    Nov 12, 2009
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    geek
    USA
    Try using K9 Mail and see if it works. K9 Mail is fantastic.
     
  6. kberringtn

    kberringtn Member
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    Oct 15, 2010
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    This sounds like the prioblem I'm having. I started out using the "Mail" app that came on my Moment, then one day decided to check out Moxier since I'm on an exchange server for work. Love Moxier, specifically love that I can move messages from one folder to another like I do on the computer, and that you can include a signature on all messages ("Mail" app does not have either of these features), along with some other abilities Moxier provides that Mail does not. So I've been using Moxier for a while now, maybe a month, and all of a sudden now I'm having problems where it will only sync if I go into "Work Mail" or sync settings and manually sync it. Keeps saying it has an unexpected error and Exchange ActiveSync is not functioning. I'm back to using "Mail" as a backup, but I really want Moxier working again. Anyone know something I could try?

    thanks.
     
  7. AndroidSPCS

    AndroidSPCS Well-Known Member
    183

    Nov 12, 2009
    3,222
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    geek
    USA
    Try deleting the account. Turn off the phone, turn it back on, and then add the account back on.
     
  8. rhinodad

    rhinodad Active Member
    15

    Dec 26, 2009
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    15
    Orlando, FL
    Try the Touchdown mail app. Worth the money for Exchange connectivity.
     
  9. kberringtn

    kberringtn Member
    16

    Oct 15, 2010
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    Already tried deleting account, restarting, then adding again. Didn't made a difference. Only seems to be Moxier, though, "Mail" works just fine. And I don't want to spend money for an app just so I can include a signature and move between folders. Mail works for connectivity, just doesn't have those 2 features that I would really like to have back.

    Thanks though! :)
     
  10. bohnded

    bohnded Active Member
    36

    Mar 1, 2009
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    I had similar issues, but I use Touchdown. It turned out the security certificate my work's exchange server uses had expired. I had to tell Touchdown to ignore that fact and then the emails came rolling in. I don't know if this applies in your case(s), but just in case.
     

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