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Support My new Droid Bionic is dead!

Discussion in 'Android Devices' started by nickc84, Oct 7, 2011.

  1. nickc84

    nickc84 Member
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    Wont power on at all even after I charged it all night. They said they are sending me a new one but im a little worried cus I rooted it last week. If it wont power on will they inspect it further?
     

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  2. dave1812

    dave1812 Android Enthusiast
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    I wouldn't worry. You'll have your new one before they get yours back. what are they going to do? send the police to snatch your new one out of your hands? :) relax!!!
     
  3. nickc84

    nickc84 Member
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    well they said over the phone if they find damage my account will be charged full price at $299
     
  4. El Presidente

    El Presidente Beware The Milky Pirate!
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    It could just be the battery? If you can, when you get the replacement, stick the battery in the old handset to see if it works.
     
  5. dave1812

    dave1812 Android Enthusiast
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    if u dropped it and that's the reason it's not working, that makes sense. thats why it is good to have insurance on a new expensive smartphone.
     
  6. nickc84

    nickc84 Member
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    We tried that at the Verizon store..they confirmed the battery worked but the phone was dead. I do have insurance I just dont want to pay the deductible since I bought the phone a few weeks ago. They said I wont have to pay anything but still worried about the root thing when they inspect it.
     
  7. dave1812

    dave1812 Android Enthusiast
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    good luck and keep us posted.
     
  8. bxtzd3

    bxtzd3 Well-Known Member
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    the policy is if they find damage , water or evidence of software tampering they will charge your acct. but i have never heard of them doing it. i have sent back phones that had "suspected" issues and nothing happened to the cust.
     
  9. nickc84

    nickc84 Member
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    Thats good to know. Thanks...besides it wont even turn on so if they cant boot it how can they find out its rooted. they even put a fresh battery in it from a new phone and it wouldn't boot either. Also, they said im only getting the phone not the battery and SD card. Will I run into any problems using the old SD card in my new phone?
     
  10. tech_head

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    If you have not dropped the phone and no physical damage, it should not be an insurance claim. It should be a standard warranty claim.
     
  11. pool_shark

    pool_shark Android Expert
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    I've read that many users have sent in their rooted devices with no issues as if Verizon doesn't even check for it.
     
  12. Reverence

    Reverence Android Enthusiast
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    Most of their sales representatives or support technicians probably don't even know what root is, lol.
     
  13. bxtzd3

    bxtzd3 Well-Known Member
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    why would you think that? its our job to know. and besides its not the v staff its motorola who gets the device and trouble shoots it. then they inform big red if there was anything wrong with the device or damage. if you came to me and said its factory then i can care less. its your money.
     
  14. Adara

    Adara Android Enthusiast
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    In the interests of not starting a new thread, I would simply like to add that my Bionic did what the OP's did (i.e. not power on after charging) although I am not rooted.

    Can also add that the phone: (a) was attached to the charger when the death occurred; and (b) rebooted itself first.

    Seriously. I heard the reboot animation going, so I walked over to see what it was doing. It went "ding" twice (as it usually does, when getting the SD card ready) so I didn't pay it much attention. Thereafter: death. Would not power on. Swapped batteries. Still death.

    I was within the Costco 90-day replacement period, but they wanted me to bring everything back to them to do a refund and new sale -- I chose instead to call Verizon and get them to ship me a new phone (but I keep my SD card and memory card, etc.). Verizon CSR was very entertaining, as she realized there wasn't a whole lot of troubleshooting she could do when the phone was dead.

    The reason I'm here is that she said she's had a reasonable amount of calls on the Bionic, but never this particular problem. Am wondering exactly how unusual this is -- clearly both me and the OP had it.

    She also said the replacement will come with a 90-day warranty (whereas the original was one year). As the original couldn't even make it 60 days, am wondering if I should invest in Verizon's protection plan. Are these things prone to dropping dead?
     
  15. amageus

    amageus Android Enthusiast
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    There isn't a huge crowd of people having these issues or at least the ones that are reporting it. You're probably the 3rd person I've read that had a dead Bionic. First one was a guy using his phone and it died on him while on a call. The OP here is the 2nd and yours is the 3rd. May be more but I haven't see any posts or missed them. The 3 of you most likely got the bad batch and it seems pretty small. Unless others can chime in on the same issue.
     
  16. kwb2004

    kwb2004 Newbie
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    Well add another dead Bionic to the list. It died in its sleep last night. They will send me a new one, I should receive it in the morning. It had better come with the remaining "one year" warranty not 60 days. I had it less than 90 days.

    Kevin
     
  17. s1ck s0n

    s1ck s0n Member
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    Make that 5, this just happened to my mom last week.
     
  18. amageus

    amageus Android Enthusiast
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    Bad chargers killing Bionics? Just speculating. Maybe Motorola has some kind of hidden program that kills your phone so you can go buy the new Razr. LOL. Idk. Kinda clueless but I guess we'll find out more when more people start reporting dead Bionics. Also post what it was doing prior to dying like plugged into wall or talking on the phone etc...

    I know there are reports of bad batteries in other threads. Wondering if these batteries may be the culprits as to killing the phones? Idk. More speculation.
     
  19. kwb2004

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    Even a new battery would not turn on my dead Bionic. Then they sent me a replacement that was suppose to be "like new" and I am here to tell you it wasn't! The store manager agreed and said if the one I receive tomorrow has any problems that he will give me a new one. I am currently not happy with the Bionic. Ever since I got it, I have had to pull the battery, then it quit all together. I hope these are the last problems.

    Kevin
     
  20. Adara

    Adara Android Enthusiast
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    I was told I'd get a "like new" replacement ("which will most likely be new anyway") but haven't received it yet due to a screw up at VZW. (They offered to credit me ... no joke ... $5.33 for the days I'm without my phone.)

    As to the warranty issue, the (second) tech support rep agreed that I'd have the remainder of my one year on the new phone. (Whenever I get it. Any day now.)

    I certainly hope the problem is not with the charger, as I'll be plugging the new phone right into the same charger.

    Query to the others with dead Bionics: mine was from Costco. Any chance the other dead ones were all part of the Costco lot?
     
  21. VZWANDDROIDMAN

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    My Wife is on her 2nd Bionic and this one just died. She does not root her phone and it just will not turn on. (Same Exact issue as the last) Its got to be a flaw in the device
     
  22. Thom

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    Dead battery?

    Bad battery?

    Did you try her battery in another phone?

    ... Thom
     
  23. WA_Bob

    WA_Bob Android Expert
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    Hmmmm...... Haven't had premature death, but it has turned off on it's own and I've had to do a battery pull to get it to power on again. Should I panic yet?

    BTW: The same or another OEM battery will work after I have to pull it to restart it so I have no idea what's up.
     
  24. thatguy188

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    Totally off topic, but why didn't you exchange it at costco?
     
  25. Thom

    Thom  
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