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General My Nexus 7 (2013) just died

Discussion in 'Android Devices' started by Joon525, Aug 6, 2013.

  1. Joon525

    Joon525 Member
    Thread Starter

    I came home from work and was on it for about 20 minutes when all of a sudden the screen went black. I tried to power it back on and nothing happened.
    I tried the following:
    1. Holding down the power button for a long time
    2. Holding down the power button with volume down for a long time
    3. Holding down the power and both volume buttons for a long time
    None of that worked.
    I do not remember how full the battery was at the time so I'll entertain the thought that it was SO low that it needs to be charging and left alone for a bit.

    Currently it is charging with the power brick and USB cable that came with it.

    I saw this thread: http://androidforums.com/nexus-7/748543-my-gen-1-nexus-7-wont-turn.html but thought that I would create one specifically for the 2013 model.

    I'm going to let it sit overnight and I'll try again in the morning but if it's still dead then I guess the next step is to call Google or Asus. From some searching it sounds like I'll end up at Asus one way or another.

    Anyone else have anything to add?
    By the way I have not rooted it and it has never been dropped or mishandled.


    Edit: 8/26/2013
    I got a new replacement today.
    Cliffs notes are as follows:
    1. August 6: Tried to turn on the tablet but nothing worked.
    2. August 7: Called Asus and ran through the typical procedures you'd expect from customer service.
    3. August 10: Sent out the unit to Asus in TX after getting an email that had a Fedex shipping label attached.
    4. August 13: The unit arrives in TX and Asus begins testing.
    5. August 19: I recieve an email from Asus stating that my RMA is done being handled and a shipment is scheduled to be sent out to me that day.
    6. August 26: I receive a brand new unit.

    Scroll down to post #16 for more information.
     

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  2. scary alien

    scary alien not really so scary
    Moderator

    Sounds like you've done all the obvious things, Joon...I'm hopeful that a good charging will get you going again (fingers-crossed!).

    If not, I would hope that your tablet is new enough that you certainly would be able to return it for a warranty replacement.

    Let us know how things work out!
     
  3. Joon525

    Joon525 Member
    Thread Starter

    No go on powering up this morning.
    Calling Asus tonight after work (not going to bother calling Google since they will probably redirect me to Asus anyway).
     
    scary alien likes this.
  4. AntimonyER

    AntimonyER CHANGED FROM AF ADDICT MIKESTONY

    Bummer man. Hope it gets worked out.
     
  5. Joon525

    Joon525 Member
    Thread Starter

    I called Asus and they emailed me all the RMA information and a label to send it to them via FedEx. So far this experience with them has been pretty good. The guy on the line did have to walk me through the formality of a hard reset but I went along with it anyway.
    They said it takes about a week for turnaround time. I'll send it out either Friday or Saturday and see how it goes.
     
    scary alien likes this.
  6. scary alien

    scary alien not really so scary
    Moderator

    That's great to hear (on multiple fronts!) :) :thumbup:.
     
  7. fullbloodedmut

    fullbloodedmut Android Enthusiast

    my screen just over night cracked,i plugged it in and hooked up to headphones and went to bed,woke up,tried to swipe to the right ,wouldnt,then i noticed the lil crack,called assus,sent it in with pics,detailed letter,they replaced it and sent it back in about aweek,id recommend pics,detailed story,i told them that there is not a perfect product out,theres always a defect in something,but long story short,saved me 200+ dollars!!!!! ps pay the extra bucks for the extra warranty,i didnt cause gamestop lil lady told me it came with a warranty,to find out if i did do anything to my nexus,id be liable,so pay the extra dollars,its worth it in the long run,i was stressing,it was 40days to b exact wen the screen cracked,so i took a big chance,i wouldnt do that again!!!!!! thanks gamestop lol
     
    scary alien likes this.
  8. gtbarry

    gtbarry Android Expert

    I'm glad that so far the interactions with ASUS customer service have been good ones.
     
    scary alien likes this.
  9. scary alien

    scary alien not really so scary
    Moderator

    Me, too! :)

    (I'm thinking my warranty's almost up by now--don't remember exactly when I bought the N7 last year...thankfully, my device has been problem-free)
     
  10. Joon525

    Joon525 Member
    Thread Starter

    They use the build date as reference if you don't have a receipt from what I remember. Should be on the sticker on the box it came in.
     
    scary alien likes this.
  11. sharkizzle

    sharkizzle Newbie

    I just got my N7.2 last week - haven't used it much. The other day I went to turn it on and it just hung on the Google Logo. I was somehow able to power it down but when I restarted it, everything started to crash.

    I did a factory reset on it and all seemed okay....but now more crashing.

    Faulty hardware?
     
  12. scary alien

    scary alien not really so scary
    Moderator

    Had you installed any new software on it just prior to the issues?

    By crashing, do you mean force-closes?

    I suppose a loose connection somewhere (i.e., hardware issue) might manifest itself in this way...:dontknow:
     
  13. hcgoldwire

    hcgoldwire Lurker

    This happened to me shortly after installing OTA Android 4.3. And then also installed Dashclock widjet from Play Store (and set to DayDream, with all default options). Things seems to work fine. After several hours, turned it off for the night, but left it attached to charger. Next morning the new N7.2 would not power up. Tried all of the above suggestions, and called Google Help and did their suggestions, all to no avail.
     
  14. scary alien

    scary alien not really so scary
    Moderator

    Welcome to our AndroidForums, hcgoldwire.

    Sorry to hear this :(...sounds like maybe your best bet will be contact Asus for a warranty replacement.

    Best of luck and let us know!
     
  15. Joon525

    Joon525 Member
    Thread Starter

    Well I just got notification that something is on its way back to me.
    I say "something" because I shipped my N7 to Texas but the shipment that's coming to me is from California. I'm going to doubt that they sent my unit from TX to CA so I'll guess that I may be getting a brand new one?
    I'll find out when the package arrives on Monday.

    I'll summarize this whole experience so all the information is in one post when it concludes.
     
    scary alien likes this.
  16. Joon525

    Joon525 Member
    Thread Starter

    Well I got the package from Asus today.
    They did send me a brand new one.

    Here's a summary:
    1. August 6: Tried to turn on the tablet but nothing worked.
    2. August 7: Called Asus and ran through the typical procedures you'd expect from customer service.
    3. August 10: Sent out the unit to Asus in TX after getting an email that had a Fedex shipping label attached.
    4. August 13: The unit arrives in TX and Asus begins testing.
    5. August 19: I recieve an email from Asus stating that my RMA is done being handled and a shipment is scheduled to be sent out to me that day.
    6. August 26: I receive a brand new unit.

    They didn't tell me what was wrong with the unit. They also didn't tell me if I was getting it repaired or replaced but when I saw that the shipment being sent to me was originating from CA and NOT TX I had the feeling it was a replacement.

    If anyone else comes across the need for assistance I recommend going straight to Asus.
     
    El Presidente and scary alien like this.
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