I came home from work and was on it for about 20 minutes when all of a sudden the screen went black. I tried to power it back on and nothing happened.
I tried the following:
I do not remember how full the battery was at the time so I'll entertain the thought that it was SO low that it needs to be charging and left alone for a bit.
Currently it is charging with the power brick and USB cable that came with it.
I saw this thread: http://androidforums.com/nexus-7/748543-my-gen-1-nexus-7-wont-turn.html but thought that I would create one specifically for the 2013 model.
I'm going to let it sit overnight and I'll try again in the morning but if it's still dead then I guess the next step is to call Google or Asus. From some searching it sounds like I'll end up at Asus one way or another.
Anyone else have anything to add?
By the way I have not rooted it and it has never been dropped or mishandled.
Edit: 8/26/2013
I got a new replacement today.
Cliffs notes are as follows:
Scroll down to post #16 for more information.
I tried the following:
- Holding down the power button for a long time
- Holding down the power button with volume down for a long time
- Holding down the power and both volume buttons for a long time
I do not remember how full the battery was at the time so I'll entertain the thought that it was SO low that it needs to be charging and left alone for a bit.
Currently it is charging with the power brick and USB cable that came with it.
I saw this thread: http://androidforums.com/nexus-7/748543-my-gen-1-nexus-7-wont-turn.html but thought that I would create one specifically for the 2013 model.
I'm going to let it sit overnight and I'll try again in the morning but if it's still dead then I guess the next step is to call Google or Asus. From some searching it sounds like I'll end up at Asus one way or another.
Anyone else have anything to add?
By the way I have not rooted it and it has never been dropped or mishandled.
Edit: 8/26/2013
I got a new replacement today.
Cliffs notes are as follows:
- August 6: Tried to turn on the tablet but nothing worked.
- August 7: Called Asus and ran through the typical procedures you'd expect from customer service.
- August 10: Sent out the unit to Asus in TX after getting an email that had a Fedex shipping label attached.
- August 13: The unit arrives in TX and Asus begins testing.
- August 19: I recieve an email from Asus stating that my RMA is done being handled and a shipment is scheduled to be sent out to me that day.
- August 26: I receive a brand new unit.
Scroll down to post #16 for more information.