This is my first post and I don't mean to rant because I love my epic, I really do . . . BUT in the past week the thing has turned on me and the more I see my husbands glorious EVO sitting there the more I wish I wouldn't have chosen the epic. I think in part my frustrations don't just lie with my phone but also Sprint. I have been anxiously awaiting the 2.2 update (as everyone did) and when I got it I was overjoyed! But that's when the trouble started... Here is a list of what has been wrong, Sprints fixes, etc.
1. the 4g quit working. At first I chalked it up as bad area yadda yadda, but when I held my husbands phone up to mine and he had 4g and my antenna wouldn't even stay green or try I knew something was up.
called sprint, they had me try to refresh data etc, but whenever they tried to update anything (prl, profile, firmware) it all said internal error. they advised me to go to the store and do a hard reset. So I drag my merry butt to the store they do a hard reset and UH OH the phone won't reboot. Sooo a tech takes my phone and swaps the internals (motherboard, battery, etc.) says it's fine now.
2. GPS quit working. yep, got home... updated to 2.2 since the gps was not locking onto satellites. It saw them, but wouldn't latch. Called sprint, data refresh and viola gps is fine.
3. Freezing, rebooting, general wigging out. Just when I think my beloved phone is back it starts acting like my 2 year old and throwing tantrums by vibrating, locking up, rebooting, and well being a major headache. The first inkling I had that my phone was not right yet, I was talking and it starts vibrating, I brought it down and looked at it, no calls coming in, nothing weird looking. . . I thought to myself, "that's odd" and then it reboots by itself. When it came back on nothing worked, so I turned it off popped the battery out and restarted it and then it worked fine until the next phone call; then it did it again. But then nothing for the rest of the night and I used my phone a lot. Then today it did it again, and it shut itself off while on the car charger. I drove straight to the sprint store and they said they were only taking phones for the next 30mins but they were backlogged so they wouldn't get to mine tonight and asked me to come back tomorrow morning or call sprint. So I called sprint again, who had me hard reset my phone again. Then more issues with the reboot, so off to my favorite store again. The Sprint technician on the phone told me that they put an order in for a phone swap and to tell the sales rep and they would just give me a new phone in the store. Well that's not what they did, instead they *who didn't have time for me* now wanted to look at my phone and take it to the techs, who say (and fix) my antenna that was apparently not even hooked up to the motherboard (why could I make calls? why did everything else work?) and gave me a new battery. They also won't bring up my account AT ALL (yes, they worked on my phone and fixed things without ever so much as knowing my name or number). They tell me it's fixed now. I asked them to look at my account and see the order, they refuse and say it's against policy to do that (then why did sprint tell me to do this in the first place?). So I leave and guess what. . . I take my phone out of my pocket when I get home and my phone is just vibrating with a black screen, completely locked up, but the bottom buttons are lit. So popped the battery out and a completely livid me called Sprint from the EVO. . . again.
Now they are sending me a new phone, but the epic is on backorder and they don't know when I'll get it They also said I might want to hold off on updating to 2.2 until further updates for bug fixes come out in either late june/july. This does not make me happy, but hey, as long as the one they send me works I think I can wait . . .
I'd love feeback if any of you have had these issues, or have any ideas what in the world happened to piss off my phone
1. the 4g quit working. At first I chalked it up as bad area yadda yadda, but when I held my husbands phone up to mine and he had 4g and my antenna wouldn't even stay green or try I knew something was up.
called sprint, they had me try to refresh data etc, but whenever they tried to update anything (prl, profile, firmware) it all said internal error. they advised me to go to the store and do a hard reset. So I drag my merry butt to the store they do a hard reset and UH OH the phone won't reboot. Sooo a tech takes my phone and swaps the internals (motherboard, battery, etc.) says it's fine now.
2. GPS quit working. yep, got home... updated to 2.2 since the gps was not locking onto satellites. It saw them, but wouldn't latch. Called sprint, data refresh and viola gps is fine.
3. Freezing, rebooting, general wigging out. Just when I think my beloved phone is back it starts acting like my 2 year old and throwing tantrums by vibrating, locking up, rebooting, and well being a major headache. The first inkling I had that my phone was not right yet, I was talking and it starts vibrating, I brought it down and looked at it, no calls coming in, nothing weird looking. . . I thought to myself, "that's odd" and then it reboots by itself. When it came back on nothing worked, so I turned it off popped the battery out and restarted it and then it worked fine until the next phone call; then it did it again. But then nothing for the rest of the night and I used my phone a lot. Then today it did it again, and it shut itself off while on the car charger. I drove straight to the sprint store and they said they were only taking phones for the next 30mins but they were backlogged so they wouldn't get to mine tonight and asked me to come back tomorrow morning or call sprint. So I called sprint again, who had me hard reset my phone again. Then more issues with the reboot, so off to my favorite store again. The Sprint technician on the phone told me that they put an order in for a phone swap and to tell the sales rep and they would just give me a new phone in the store. Well that's not what they did, instead they *who didn't have time for me* now wanted to look at my phone and take it to the techs, who say (and fix) my antenna that was apparently not even hooked up to the motherboard (why could I make calls? why did everything else work?) and gave me a new battery. They also won't bring up my account AT ALL (yes, they worked on my phone and fixed things without ever so much as knowing my name or number). They tell me it's fixed now. I asked them to look at my account and see the order, they refuse and say it's against policy to do that (then why did sprint tell me to do this in the first place?). So I leave and guess what. . . I take my phone out of my pocket when I get home and my phone is just vibrating with a black screen, completely locked up, but the bottom buttons are lit. So popped the battery out and a completely livid me called Sprint from the EVO. . . again.
Now they are sending me a new phone, but the epic is on backorder and they don't know when I'll get it They also said I might want to hold off on updating to 2.2 until further updates for bug fixes come out in either late june/july. This does not make me happy, but hey, as long as the one they send me works I think I can wait . . .
I'd love feeback if any of you have had these issues, or have any ideas what in the world happened to piss off my phone