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Support My phone will not erase. Even tried Hard Reset!!

Discussion in 'Android Devices' started by possedgalaxy, Jan 28, 2014.

  1. possedgalaxy

    possedgalaxy Lurker
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    I have a galaxy S3 (4g LTE) & I did a hard reset and all of my information was still intact. Problem uninstall Apps that I never even installed that didn't show up on my apps in Google play. Such as Knox & Android Device Manager. I tried to download a font app. that my husband had on his phone (infuse 3g). I installed it amd tried to ise it but it disappeared. What is going on please help!! And time is wrong on my posts but correct on phone.
     

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  2. Rukbat

    Rukbat Android Expert
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    Knox is a system app. (So is Device Manager.) They're not installed through Google Play, you didn't install them, they came as part of the phone's firmware. You can't delete system apps even with a factory reset. If you did the phone would become an expensive book end.

    As for your information not getting wiped, that could be another 4.3 update bug. As for posts, the time zone on the forum in your User Control Panel (User CP) has to be set correctly for the post times to be correct.
     

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