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My S Pen just exploded !!

Discussion in 'Android Devices' started by ceva321, May 18, 2016.

  1. ceva321

    ceva321 Android Enthusiast
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    [​IMG]

    Was just holding the S Pen and suddenly it just exploded LOL

    The little spring inside the pen just shot out.

    I was able to put the pen back together but should I notify Verizon? I pay for phone insurance, i am afraid to stick the S Pen in the event it comes apart again and it gets stuck inside the phone 
     

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    #1 ceva321, May 18, 2016
    Last edited: May 18, 2016
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  2. KOLIO

    KOLIO Guest
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    If they'll replace it free of charge, yes, otherwise, it might be better to just grab one from Amazon for $20.
    I'd give Samsung a call as well, they may take care of it themselves.

    FWIW, I had a wall adapter for my Note4 burn up before the one year warranty.
    T-Mobile replaced it free of charge, but, I had to pay the shipping. It was $7,so,I accepted the offer.
    Who knows, a visit to a VZW store may prove just as good, maybe better.

    Please keep us updated on your outcome.
     
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  3. ceva321

    ceva321 Android Enthusiast
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    Lol what a nightmare!!! I got the Note5 September 11, 2015.

    I called Verizon and they said that I had to call Samsung. My phone still under the 1 year warranty. Even tho I pay insurance for my phone every month, that doesn't cover incidents like this, only theft, water damaged, etc.

    So i called Samsung and i was on the phone for 2 hours!!! The young man at Samsung was new, his 4th day on the job and he didn't know anything.

    I tried to keep my cool, he had issues with the system, would put me on hold, took the information incorrectly, a comedy of errors, I even spoke to his supervisor and all she did was apologize......urgggghhh

    I gave up after 2 hours and I will call back tomorrow

    Oh by the way he wanted me to send in my phone for repairs!!! I said NO I only need the SPen. He was clueless [emoji20]



    [​IMG]
     
  4. KOLIO

    KOLIO Guest
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    I bet that Amazon deal for $20 is looking real good right about now....... ;)
    The Samsung Rep is reading a script of FAQ's & canned responses, no thought processes involved whatsoever.
    I'm sure they're coached to stick to it & real individually tailored help is frowned upon.
    Principle is one thing, but, your time is just as valuable.........
     
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  5. ceva321

    ceva321 Android Enthusiast
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    yeah man, he was curtious and even asked me if i was alright LOL

    i would order the Amazon SPen but they told me that the EMEI number on the phone must be paired with the SPen to work properly....
     
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  6. KOLIO

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    That's a new one on me,sounds like B.S., but, believe it or not, I've actually been known to be wrong once or twice... ;) :D
    I'd try that out w/a demo somewhere (Best Buy/carrier store).
     
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  7. ceva321

    ceva321 Android Enthusiast
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    I'm gonna go to Verizon tomorrow too just to talk to them. Lol all this BS just for a little pen, imagine if i had to return a computer? [emoji21]
     
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  8. KOLIO

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    Good luck & keep us posted.......... :thumbsupdroid:
     
  9. Clementine_3

    Clementine_3 Android Expert
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    The good news here, apparently, is that you didn't get the ink all over your shirt pocket :p
     
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  10. Sudhakar Reddy

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    I lost a pen for a Note 3 earlier. I ordered a pen from an online store and it worked.No matching of IMEI number was needed.
     
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  11. ceva321

    ceva321 Android Enthusiast
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    Wow so happy, just got my new SPEN I ordered yesterday afternoon from Amazon!!!! And it works!
    All that BS Samsung told me about pairing the Spen was a lie!

    It works flawlessly! Thank you Amazon [emoji9]

    [​IMG]

    [​IMG]

    [​IMG]

    [​IMG]

    [emoji18]
     
  12. rcaine

    rcaine Well-Known Member
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    My wife had the same thing happen on her Note 5. We had been waiting to go in and ask at Verizon (OK, I waiting for the strike to over) but this describes exactly what I was expecting would happen. We may just save the two hours on the phone and order from Amazon.
     
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  13. Lauren0125

    Lauren0125 Member
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    Is that the smallest shipping box they could find? :D
     
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  14. dontpanicbobby

    dontpanicbobby Android Expert
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    You could buy a nut from Amazon and it would come in that box.
     
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Samsung Galaxy Note 5

The Samsung Galaxy Note 5 was released in August of 2015 and was the company's flagship phablet for the year. The device features a 5.66-inch display with a resolution of 2560 x 1440, 4GB of RAM, 32GB of storage, and a 16MP main camera.

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