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My S7 has stopped downloading email!

Discussion in 'Android Devices' started by ByeIOS, Mar 6, 2021.

  1. ByeIOS

    ByeIOS Newbie
    Thread Starter

    I've had no issues with email being regularly downloaded to my phone but after 3rd March nothing has arrived. I have updates on automatic so I'm hoping that I'm up to date.

    Has anyone any idea as to how to solve this one?.

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  2. Dannydet

    Dannydet Extreme Android User

    What app are you using for email?
    Clear the cache in the email app.
    Go to settings, apps, and find the email app in that list. Choose storage, clear cache. Reboot
    ocnbrze likes this.
  3. ByeIOS

    ByeIOS Newbie
    Thread Starter

    Thanks for the reply.

    Looking in my apps list I see one which has a white envelope with a red background called Email. This had a stack of stuff in the cache which I cleared. The other is Gmail which only had a few kB but I cleared it anyway. Gmail has 62 MB in as 'data', should I clear this as well? What would I lose?

    I re-booted but no new email has arrived, unfortunately.

    Any ideas?
  4. Dannydet

    Dannydet Extreme Android User

    What is the email provider that's not downloading?
    Such as
    It just might be that their server is down...
    ocnbrze likes this.
  5. Michelle_2112

    Michelle_2112 Lurker

    Is it possible you changed your password in your email account, and now need to change it for the settings for that email account on your phone? This has been my issue in the past....
  6. puppykickr

    puppykickr Android Expert

    Have you tried logging into your e-mail with your browser?

    Although this won't (probably) solve this issue, it WILL allow you to use your e-mail.
    Dannydet likes this.
  7. Fredtt686

    Fredtt686 Newbie

    Oh this issue annoys me very often. And I have some solution.
    1.(Unknown Reason) -->As Dannydet said, clear the cache and the user data of the mail app. And... if possible, reinstall the app.-
    2.(Sync is not enabled) -->Maybe it's caused by power saving apps, Just re-open it from settings.
    3.(Mail sync process not enabled) -->Try to check "Settings>Accounts>ur account>enable the mail sync stuff"
    4.(Storage is almost full) -->Well... That's gonna be tricky. Clean up your phone for some space or your phone won't enable the sync process.
    5.(Unverified Account) --> As Michelle_2112 said, u can try to login again or something else...
    6.(Technical difficulties) --> Yeah... as puppykickr said, just try to login from your browser even it's a little bit annoying sometimes..
    Hope it's work :)
    Dannydet likes this.
  8. ByeIOS

    ByeIOS Newbie
    Thread Starter

    ......It's Gmail to answer the earlier question,
  9. puppykickr

    puppykickr Android Expert

    OK, good.
    We have narrowe it down to G-Mail.

    That means that I might be of some help here.

    Go back to your apps list inside settings, and locate the G-Mail app.
    Clear all data.

    This will only reset the app, not your account.

    To prevent future confusion, also find that other E-Mail app {probably an icon with a yellow enelope and an open flap} and clear all data and then disable it if you are permitted to do so.
    {This is a stock e-mail app, and if you are using G-Mail, you are not using this app.}

    Also see if you can find, delete data, then disable {if available} Exchange Services.
    If G-Mail is your only e-mail, then you most likely will not be needing this one either.

    Back to the issue at hand, open Google Play Store, and turn auto-update OFF.
    This 'feature' from Google is much more of a pestilence than it is anything else.

    Remember that eventually, all active apps eventually will receive an update that:
    A. Makes the app into something you no longer wish to use.
    B. Causes the app to have bugs that cause malfunction or total failure.
    C. Makes the app incompatible with the device.
    D. Any or all of the above.

    Worse yet, Google has the most annoying habit of doing such updates at 2:30 A.M., so that a working app at bedtime can be a nonfuctioning headache when you wake up {as you have found out}.

    I cannot tell you how many times I have woken up to a completely different device than what was there when I fell asleep.

    There is an od saying that goes something like, "Never update software that is working."

    See the real kick in the dumper is that if Google updates an app with some new version that has problems {happens all the time}, there is no way via Google {unless you want to try with a computer} for you to get the older, working version back again.

    So, what to do?

    First, open your G-Mai app and log in.
    You will now have the original app as it was when you irst got the device.
    You will need to go through the settings, and redo them to your liking.

    Does it work?
    If so, good. If you like the results, you can stop here.
    If not, then continue on.
    Of course, you may continue on if you want a bit more information as to how Google works.

    Another possible issue is your Google Drive account.
    Google gives you 15 GB of free space on their servers.
    Cool, right?

    Well sure.
    Free online storage IS pretty cool most of the time.

    What is not well understood by most is that everything that you do with G-Mail is stored in this 15 GB.

    Do you use Google Photos to back up your media?
    Well, unless you pay money for more space, Google uses some of that 15 GB of space.

    Spam, trash, inbox, outbox, all those e-mails that you thought that you had deleted?
    Guess what? Nothing gets truely deleted for 30 days, and even then we have to take Google's word for it.

    So, if your Google Drive is full, then it will be not able to work right for your e-mail.

    To be honest, I get so much crap in my inbox that I basically gave up on putting anything of any real value of my own on Google Drive.
    Because there is no 'Delete All' function with G-Mail, I have spen days the last two years just cleaning out stupid e-mails.

    Yeah, this year?
    I said to **** with that.
    More hassle than it is worth.
    It just fills right back up again.

    I am actualy anxious to empty my Drive accont of everything vauable, and then disable the app.
    All the annoying warnings about it being full make the app more of a pestilence than the 15 GB will ever be worth.

    Anyway, let's hope that these methods work for you.

    When you are wondering if your apps have pending updates, what do you do now?
    Well, you could open Google Play Store and then tap the hamburger menu in the top left, then select My Apps.

    My problem with this is that it is still way too easy to tap somewhere that will cause an update to begin on apps that I do not want updated {I have more than 20 like that}.

    At any rate, what you should do is tap the app itself, to bring up that app's page in Google Play.
    Here, before you choose to update, you can read recent comments- and see if other people ar having problem since they updated.
    Many, many times before I have seen Google update something, and hundreds of people will take the time to leave a bad review.

    Google being Google, of course, will often delete bad reviews almost as soon as they appear, but you usually can get some kind of idea as to how the lates update has gone over.

    But keep in mind that the version of the app that came with your device should function just fine.
    My devices are all older than yours {and so use an even older version of G-Mail than yours}.

    A better option in my experience has been to install UpToDown, which is the number two appstore worldwide.
    This appstore is simple to control, and not intrusive {like Google}.

    Much like the Play Store, it will scan your device and see if updates for your apps are available.
    Unlike the Play Store, however, older versions of apps are readily available.

    To be fair, I do not use UpToDown to download updates for any Google company apps {Play Store, G-Mail, Drive, Play Games, Play Services, etc.} because sometimes beta versions are made available here before they are actually ready to be released.
    {No problem with non-Google apps, however.}

    But you can let it scan the device to see if update{s} are indeed available.
    Then you can check te recent reviews on Play Store and see if you want to risk it.

    I have been using UpToDown for years, and like it much better than Google Play Store.
    It even updates apps faster than Play Store!


    {app page}
    #9 puppykickr, Mar 7, 2021
    Last edited: Mar 7, 2021
    Dannydet likes this.
  10. ByeIOS

    ByeIOS Newbie
    Thread Starter

    Just to get back to you all and say thanks for all of your advice.

    The conclusion of the issue was unexpected but frustratingly it was not possible to pin down the cause. I spent some time on a 'chat' withe Samsung but they couldn't resolve it so they offered a remote access session to my phone. However, in the morning before this was scheduled I turned the phone on and found my email had started coming through and was up to date. No remote access took place.

    I started another chat session to find out if maybe there had been a software update release, which might have included a fix for this but the answer was no. The unhelpful answer from Samsung was that it was a "glitch" on the phone. In other words, they didn't know or weren't interested in finding out.

    So my phone is receiving email but the temporary blockage remains a mystery. I've cleared caches as suggested (which did not resolve the issue at the time.) I couldn't disable the 'E-mail' app from Samsung (On my phone it's a closed envelope in white with a red background.) but it is worth noting that this is where the biggest cache was.
    puppykickr and Dannydet like this.
  11. ByeIOS

    ByeIOS Newbie
    Thread Starter

    I've had a repeat of my email, not being downloaded. It all stopped on the 25th.

    What I've done:
    Emptied the Gmail cache;
    Emptied the data cache.

    The result has been a screen stuck on "Getting your messages..."

    Any ideas as to how I can get back to normal?
    #11 ByeIOS, Mar 28, 2021
    Last edited: Mar 28, 2021
  12. puppykickr

    puppykickr Android Expert

    Google has been having massive problems with their Android System Webview app recently.

    It has affected many, if not most Google apps.

    The first thing to do is to open up the Play Store and make sure that you have the most recent update of Android System Webview.

    Then be sure that G-Mail is not in your recent apps, and restart the app from your appdrawer, or the icon on your homescreen if you do it that way.

    Pull down from the top, and it should begin to refresh.

    If this does not help, then make sure that your Sync setting is on.

    You can also go into your device settings, find Accounts, and verify the sync there.

    Stil not working?
    Then go through the settings within the G-Mail app.
    Somewhere in there is the controls for how much e-mail is brought in when you open the app.

    If all else fails, you can always use your browser on the device to access the G-Mail site.
    ByeIOS and Dannydet like this.
  13. ByeIOS

    ByeIOS Newbie
    Thread Starter

    Thank you for your reply. Looks like they have got themselves into a bit of a tangle.

    When I try to do this I just get an error message saying that "authentication is required. You need to sign in to your Google Account." ...but I am signed in.

    Trying this, I get "Getting your messages." which just keeps churning on and doesn't stop.

    Yup... sync is turned on.

    I changed it from 30 days to 20 days to see if would undo the log-jam.

    Magic! That worked! My email was downloaded. I'll keep this one to try if it all goes pear-shaped in the future.

    Thanks again.
    puppykickr and Dannydet like this.

Samsung Galaxy S7 Forum

The Samsung Galaxy S7 release date was March 2016. Features and Specs include a 5.1" inch screen, 12MP camera, 4GB RAM, Exynos 8890 Octa processor, and 3000mAh battery.

March 2016
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