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Support My Samsung Grand Prime 2 did a hard reset when I did not want it to

Discussion in 'Android Help' started by jamless, Apr 23, 2016.

  1. jamless

    jamless Lurker
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    Apr 23, 2016
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    Hello here,

    Like the title says, my Samsung phone did a hard reset but I did not want it to. It's back to the factory settings. I've lost all my apps, pictures, videos, and others things that were really important to me. I dont understand.
    My phone was out of battery, I charged it, I turned it on, the samsung logo was stuck on the screen for 5 minutes, then I realized that all was gone.
    I've always had issues with this phone ( stucked on odin mode when didnt ask to ), but I'm right now very very upset.
    I guess I can not have my things back, right ? What's happenned ?

    Thank you for the answers.
     

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