I'm so disappointed right now. The crack was my own fault, so I'm willing to pay for the fix. I had the phone on my lap, but I forgot I did when I was getting out of my car and it fell face-first onto concrete. Boost cannot help me and told me to contact ZTE. I contacted ZTE and they gave me a run-around and basically told me to go to a Boost Mobile store and contact them from there. I called the store I bought it from and he basically said they are BS'ing me and ZTE are supposed to take care of it. So everyone is refusing to help me fix my phone and I am at a loss. I'm pissed because I've been searching every store I can for a case/screen protector for this thing with no luck whatsoever. It's sad that it's taking Boost/other companies this long to stock B&M stores with basic protection. Now I have a cracked phone and it's too new/unpopular to easily find a replacement screen for it. Can you guys offer me any advice on the situation? I got a case/protector for my Prevail day 1 and it's still in mint condition. I love this phone but I cannot afford to pay another $200 just to replace it. :\ The phone works fine, but the top-right part of the screen has a crack that extends onto the usable area of the screen itself.