My situation is this. After android ran the new software update, my fingerprint scan was disabled and had to use back-up password. But backup didn't work. So, now I'm locked out of my phone(s6) and I don't want to do a factory reset because I would lose all my data, text, and pictures. I didn't create a Samsung account, I don't have my location(gps) turned on to detect it via google account to reset password. Do you have any other answers? Note: S6 is enclosed and can't open to insert SIM and not trying to root phone.