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Support My situation is this. After android ran the new software update, my fingerprint scan was disabled an

Discussion in 'Android Help' started by VIP_007, Apr 30, 2016.

  1. VIP_007

    VIP_007 Lurker
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    Apr 26, 2016
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    My situation is this. After android ran the new software update, my fingerprint scan was disabled and had to use back-up password. But backup didn't work. So, now I'm locked out of my phone(s6) and I don't want to do a factory reset because I would lose all my data, text, and pictures. I didn't create a Samsung account, I don't have my location(gps) turned on to detect it via google account to reset password. Do you have any other answers? Note: S6 is enclosed and can't open to insert SIM and not trying to root phone.
     

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