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My stratosphere doesn't respond!

Discussion in 'Android Help' started by Android Question, Dec 20, 2013.

  1. Android Question

    Thread Starter

    I have a Samsung Stratosphere. This is a re-manufactured model that I purchased because my first one (a brand new phone) would not connect to my PC after a month of having it. This is getting on my nerves. I have looked up multiple forums on my phone and they all say exactly what the instruction manual says: Android will pop up and ask if I want to connect to my PC via mass storage mode. No Android icon, no mass storage mode connection, no anything that demonstrates that this phone is responding to my PC. I have 30G of pix, flix and dox that I would love to transfer to my PC, because, as handy as a smart phone is, they can be quite stoopid when you need to things that require an actual computer. Any valid suggestions? Or should I call my provider and tell them that I am the owner of yet another dud?
     


  2. Rukbat

    Rukbat Extreme Android User

    Make sure that the cable you're using is a data + power cable, not just a power cable. (Take it into the store and see if it connects one of their known-good phones to one of their computers.) You might also want to try to connect another Samsung phone, known to connect, to your computer. (See if a friend would be willing to just connect his/her phone for a couple of seconds.) The driver may have become corrupted. (Download it from Samsung's site, let it uninstall the old one and install the new one.)

    Look at the microUSB connector carefully through a good magnifying glass with a strong light shining into it. Is the center bar damaged in any way?

    Or it could be, as you said, that you own yet another dud.
     
    scary alien likes this.
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