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my tablet won't connect to the wifi at home

Discussion in 'Android Help' started by Android Question, Feb 1, 2014.

  1. Android Question

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    i got a samsung galaxy tab 3 7.0 today, i keep trying to connect to the internet at home and it says "network turned off. poor connection" i have soft reset it and hard reset it, but nothing is working
     

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  2. Rukbat

    Rukbat Android Expert
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    Will it connect at MCDonalds? Starbucks? A friend's house?

    If could just be a defective tablet. (Bad out of the box is a warranty swap. If you bought it online, ask them to include the UPS return label. No reason you should have to pay to ship it back.)
     
  3. rickpcb

    rickpcb Android Enthusiast
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    Do other devices connect to your network ok? If so... you didn't mention where you got it - but if it was through Sprint by chance...

    Tap menu/settings/more settings/mobile networks/connection optimizer and deselect that option...
     

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