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Support My touch keyboard is a mess !!

Discussion in 'Android Help' started by Golden2, Aug 31, 2016.

  1. Golden2

    Golden2 Lurker
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    Issue: large deletions and text-related glitches occur when I enter text into various applications, at random intervals, on my Android 6.0 marshmallow smartphone, for no apparent reason.

    More specifically: At random-seeming intervals, when I’m typing on the touch keyboard, sometimes in about a millisecond, various previously typed paragraphs and/or characters suddenly are deleted, requiring the use of the undo button, sometimes (but not always multiple times, to get them back. Upon going back to the same spot to re-type in what I had earlier begun to type in the exact same place, often but not always the exact same glitch would occur, to a tee, with the exact other same number of paragraphs/characters deleted, for instance—though all the rest of the time each glitch would have a different configuration. At other times, other cancerous-seeming glitches have occurred when typing such as the cursor suddenly moving to a different spot nearby when typing and duplicating half of the letters of the word I had been typing in the middle of some other word. For instance, earlier when typing an earlier draft of the above, “previouslyprecedped pre” suddenly happened, with the cursor suddenly displaced and everything. This is a huge issue—I can't have large chunks of sensitive documents getting deleted or turning to garbled gibberish, especially if I might not notice at first and might hit save…

    More details:
    ->Motorola Moto G (3rd Gen), Android 6.0 Marshmallow. Just got the phone recently.
    ->I've done the reset thing, where you hold the power button lturng enough to tu your phone on and off entirely.
    ->The issues have been known to happen whether or not I was using Microsoft Word, or just typing in text into an online merchant's web form, on the chrome browser (cross-application issue).
    ->Switching from Google Keyboard to an alternate play store keyboard did not fix the issue.
    ->It does not seem to matter what the most recent key I pressed was.
    ->I have recently thoroughly scanned my smartphone with reputable av apps (Sophos and Eset), and no malware detected.
    ->I don't have any keyboard-enhancing apps installed.
    ->I'm somewhat near my storage limit, with merely half a gig available.

    Help! Has anybody run into this? Any idea what I should do?
     

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  2. dontpanicbobby

    dontpanicbobby Android Expert
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    I haven't actually seen it myself but there is a message on the T-mobile support board where someone has had a similar problem. Trouble is I'm not with T-mobile so I couldn't see all the answer, What little I could see after a https://www.google.com/search?sourc...0.69i59j69i60l2j69i57j69i60l2.5087j0j8]google search[/url], 3rd one down, involved deleting the cache in the keyboard app. No idea how to do that though.
     
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