Can I just say I hate Verizon without sounding like I'm complaining. Their customer service people are clueless to Verizon promotions, they do not have the same training and Verizon does not give them the tools they need to keep their customers happy. That being said, Verizon's website is worse. It works intermittently, loads slower then molasses in January and at random changes the output to various queries. I have no love for Verizon this Christmas. Mind you I do not, I repeat do not fault their CSR's. I know they are underpaid for the type of work they do. I have love for the CSR's, after all I spent 3 hours on the phone with them this week sorting out the mess Verizon got me into. I did end up staying with Verizon for two more years, ONLY, and I am serious as a heart attack ONLY because they had a phone this year with out Verizons bloat ware STD's. If Verizon is listening: Know you are on thin ice. Merry Christmas!!