I rooted my X Sunday night. After it was rooted, I started removing some stuff that I didn't want. One of the apps being Backup Assistant. Later on, I find out that it should not be remove and started to panic. I found a couple of ways to restore it but I was unsuccessful. Today, I was trying to add a phone contact to my X but it wouldn't let me know. I kept getting this error "can not create new contact without valid account". I took it to a Verizon store. I explained to the rep what happened. She couldn't figure out what was happening with my contacts. She called Verizon Customer Service. I had mentioned to her that I had deleted Backup Assistant and tried to restore it. They tried a full wipe of my phone. After it restarted, I signed on to my Gmail and it booted up. The screen came up black my notification bar. No apps or anything else loaded up. She tried to wipe it a couple more times and the same thing happened. She got me another X ordered. I should get it tomorrow. I'm glad I have insurance on it.