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Mysterious Lock on Vivo Y55L

Discussion in 'Android Devices' started by Sanjay Mishra, Dec 12, 2020.

  1. Sanjay Mishra

    Sanjay Mishra Lurker
    Thread Starter

    Hello Everyone,

    Please help me out with my locked phone.

    My 6 year child was texting on WhatsApp somehow the mobile got restart and screen got locked. All the notifications are there on the mobile but when I scroll to unlock the phone it shows some mysterious lock with only "text box with keybord, and two buttons one for emergency call and and another for cancel".

    Images are attached. Please check and help me out with this.
    (I have hided some personal details by removing it from the images)

    Regards screen lock.jpeg screen lock.jpeg
    Sanjay
     

    Attached Files:




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  2. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    try rebooting the phone and see if that helps.

    do you have a password setup for your lockscreen? or maybe a pin?
     
    Dannydet likes this.
  3. Sanjay Mishra

    Sanjay Mishra Lurker
    Thread Starter

    I have set the pattern lock for screenlock. It was working fine. I don't know how this came, now I don't know how to deal with this.
     
  4. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    so you still have after reboot? if so then i would do a hard reset. keep in mind if you do, that you will trip FRP (Factory Reset Protection). but don't worry, as long as you know your Google acct info you will be fine.
     
    Dannydet likes this.
  5. Sanjay Mishra

    Sanjay Mishra Lurker
    Thread Starter

    Yes I still have the locked screen after the multiple reboots. Every time I reboot I see notifications on the mobile screen but whenever I try to unlock the phone the mysterious text box comes. I don't know what to do with it.

    The FRP will format all the data and I don't want to do that. I have many important pics and files in phone memory, I want to retrieve it.
     
  6. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    well i think there is no other options.....and it is not frp that will do that...when doing a hard reset, the reset will wipe data. this is the only way to bypass any lockscreen pin or password setup.....never heard of any other way to bypass it.....sorry

    just an fyi, you should have been using google photos. it automatically backs up my photos. i never have to worry about my them.....ever
     
    Dannydet likes this.
  7. Sanjay Mishra

    Sanjay Mishra Lurker
    Thread Starter

    Well hard rest will wipe all the important data. If someone help me to know why this box has appeared I will get to know how to deal with it.
    If source of this box will be know, half solution will be done.
    Would you help me to find out where that box comes from, what generates that box, why I am getting that box?
     
  8. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    No idea..... so you have a lockscreen app installed?
     
  9. Sanjay Mishra

    Sanjay Mishra Lurker
    Thread Starter

    no i havent installed lockscreen app
     
  10. Dannydet

    Dannydet Extreme Android User

    Regardless, unless you have the code, you will be locked out of the device.
    And you will need to do a factory reset to get back in
     
    ocnbrze likes this.

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