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MyVerizon intercepts *611 calls

Discussion in 'Verizon' started by drtrask, Mar 2, 2013.

  1. drtrask

    drtrask Active Member
    Thread Starter
    16

    Apr 8, 2010
    27
    8
    16
    Each time I dial *611 (or 800-922-0204), the MyVerizon app on my RMHD intercepts the call and opens the app. I DON'T WANT THE APP; I WANT a VZW rep. The app won't dial VZW until I type in my password.

    Is there any easy hack or way around this annoying new "feature?"

    Thanks, in advance, for your assistance.

    PS: I have a Razr Maxx HD
     

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  2. I just ran into this yesterday, so dumb. lol. They do offer a lot of self service options that I'm sure a lot of folks ignore but you are right, when you call for a rep you should get a rep.
    I don't like it and hope they change it but am sure they won't.
     
  3. damewolf13

    damewolf13 live~laugh~love
    533

    May 14, 2010
    4,087
    2,667
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    Female
    AZ
    Ugh...I haven't had to deal with this yet, but that sounds like something they are doing to keep customer service to a minimum. I hope I can remember my password whenever I encounter this.
     
  4. argedion

    argedion The TechnoFrog
    853

    Jun 20, 2011
    6,360
    6,288
    853
    The Infernal Swamp
    This hasn't happend to me on my LG Lucid I just tried it to see and it still doesn't happen
     
  5. OutOfPhase

    OutOfPhase Premium Member
    523

    Dec 7, 2010
    4,024
    2,149
    523
    Retired Lineman
    Tampa, FL
    It does not happen on mine either. I am stock rooted but with some of Verizon's other apps frozen.
     
  6. zoxxo

    zoxxo Well-Known Member
    98

    Jul 25, 2010
    528
    75
    98
    Issaquah, WA
    I'm curious, if you don't need the "My Verizon" app, could you remove or disable it to get around this issue?
     
  7. argedion

    argedion The TechnoFrog
    853

    Jun 20, 2011
    6,360
    6,288
    853
    The Infernal Swamp
    havent disabled it but I switched phones and got the Motorola Razr M and it still doesn't do it when ever I dial. I'm not sure why it seems to do it with some and others it doesn't
     

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