Hi, I'm very technical, but not about phones. And I can't search the Forums here, because I don't know the *name* of the program that is failing to run. Hopefully someone will understand what I'm talking about. I'm trying to following the instructions for "AT&T Cell Phones: How Do I Connect In Mass Storage Mode to Transfer Data From My SGH-i897 (Captivate) Phone To A PC?" as per SAMSUNG , and I just remembered that when I first got the phone, every time I plugged in the USB cable to charge it, an application with a black background and three very wide gray push-buttons would appear. I always ignored that application, but apparently now I need it - and, of course, now it no longer appears when I plug in the USB cable! I don't remember when it stopping appearing. What's the name of that app? How do I get it back? Thanks.