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Need Help (Possible Virus?)

Discussion in 'Android Devices' started by GraceRiley99, Jul 6, 2017.

  1. GraceRiley99

    GraceRiley99 Lurker
    Thread Starter

    I have a LG G3 that has recently been having problems. The screen and phone will work fine, then will turn black, and will not want to turn back on. The audio that I play will still continue to play, so the phone doesn't shut down.

    I can get the screen back on after waiting a few minutes (trying to do so immediately--either with the power button or by double tapping the screen does nothing)

    After it is back on, the process repeats after a minute or so. The screen will work, then turn black, then I have to wait a few minutes to be able to get it back on.

    This all started today. It hasn't done this before.

    A few minutes ago, I rebooted the phone, and the screen didn't turn off after several minutes. This was longer than it had been before, so I thought that fixed it. Suddenly, the screen started flickering repeatedly, then the screen went black again.

    I shut the phone off.

    Could this be a virus? It only began happening today. If it is, should I download one of those virus removal apps (if those work)?

    I need answers on how to fix it. I dont have money to take it to a shop or anything.

     


  2. Best Answer:
    Post #4 by AMOCO, Jul 6, 2017 (1 points)
  3. AMOCO

    AMOCO The Computer Guy
    VIP Member

    Hi and Welcome to Android Forums,@GraceRiley99

    No virus,Just an issue.
    Both my old G2 & G4 had the same issue.
    Do a factory reset,But be sure to backup all your data and files(Audio,Videos...).

    EDIT:So far hasn't done it on my LG Stylo 2.
     
  4. GraceRiley99

    GraceRiley99 Lurker
    Thread Starter

    How can we factory reset? I remember there was a place in settings for that, but the screen isn't going to stay on long enough for me to get to it.
     
  5. AMOCO

    AMOCO The Computer Guy
    VIP Member

    • Press and hold Power and Volume Down on the back of your G3
    • Wait for the LG logo
    • Keep holding the Volume Down button and release then re-press the Power button
    • You should now see the Factory Data Reset screen
    • Use Volume Down to navigate to Yes
    • Press Power to confirm
    • You should now see the Erase All User Data and Restore Default Settings screen
    • Navigate to Yes with the Volume Down button
    • Press Power to confirm
     

LG G3 Forum

The LG G3 release date was June 2014. Features and Specs include a 5.5" inch screen, 13MP camera, 2/3GB RAM, Snapdragon 801 processor, and 3000mAh battery.

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