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Support Need help retrieving contacts and texts after screen went black

Discussion in 'Android Help' started by Kevin Hughes, Apr 1, 2016.

  1. Kevin Hughes

    Kevin Hughes Lurker
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    Apr 1, 2016
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    Hi there,

    So the screen on my LG Volt recently went black but is still awake apparently. It turns on, vibrates, and gives audible notifications. Would really love to be able to get the contacts and texts off of it. USB debugging is not enabled and it's not rooted. Took it to the Sprint store but they said they couldn't help. Also took it apart to look for a bad connection or whatever but clearly that didn't help. Moved the external SD to the new phone (htc one m9) which had a very recent LG backup but haven't been able to figure out a way to make it helpful. Any and all assistance would truly be appreciated!

    Kevin
     

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