Hello - first let me say I am clueless to the mechanics of this phone- I bought this phone used from someone who put Velocity?? on the phone. The phone was rebooting on its own. Verizon told me to reset factory settings. Well... now the phone wont go past the velocity (looping) screen when I turn it on. Now I have a paperweight. Any EASY steps to either get past this or to get it back to factory settings ( my husband has one and his is like it came from verizon) ?? Sorry for not knowing more, googled my problem and this forum came up. I hope someone can help me. Thanks.