ocnbrze: OMG! The non-tech day from hell. The safe mode didn't work. So, I had a great learning curve on uninstalling any app that was installed after the last time we can pinpoint the phone worked right between us (mine the galaxy s10e and his the motorola moto e) backing up my data, photos, contacts, etc. Got all my photos to Google. All my contacts I can see fine in my Outlook. And I have something now with Samsung Switch. Sigh.
Meanwhile, it all went across the transom fine. I reset to factory settings successfully. I reset up my phone. Then my LAPTOP (Dell) shut down and won't come back up. Thankfully, I have more than one laptop. And I have Dell support service so tomorrow when I am rested and less frustrated I'll call them. Meanwhile, I've tried every instruction I can find on the internet to export my contacts from Outlook back to my phone which you'd think would be a fairly simple process according to the instructions but nope. I even get to a dropdown box that says to EXPORT. Then it doesn't.
The icing on the cake is that Samsung now "owns me" with having access to all the information I had carefully guarded from them to keep separate my Microsoft accounts from Google. Now they're all braided together. Okay. HOWEVER, the biggest insult is that the SAME PHONE PROBLEM still exists. He calls me and it's normal, we both hear each other fine. I call him and he can hear me but it's a dead line in my ear. I've tried calling several other people and I can hear them fine. Sheeeesh.
Anything else come to mind? We're accommodating by me calling and he calls me back. Sorry for the poor me story... LOL