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Support Need help with Verizon & my nexus

Discussion in 'Android Devices' started by q4kntmare, Jul 27, 2012.

  1. q4kntmare

    q4kntmare Lurker
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    I have had my Nexus since they first came out and have been very unhappy. With the microphone problems (slightly fixed), Call dropping, Internet malfunctioning... etc, I am not happy. Verizon has sent me 2 phones (1 replacement nexus and 1 razr). I still had problems with the replacement nexus, and dislike the razr.

    My question is, does anyone know of anyway I can get verizon to exchange my problem phone with a Galaxy S3? I don't care if it costs me a little more money.

    The store said they cannot do anything for me, but I have heard of people getting this type of exchange.

    Thanks for the help
     

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  2. FramCire

    FramCire Android Expert
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    You have to speak to the people on the phone at verizon and be nicely forceful. Tell them you bought a Samsung made device and do not want a downgrade. If they acknowledge the issue is systemic to nexus, you can usually get them to bump up a level

    Policy dictates a lateral move but if no suitable lateral move exists they will bump up
     
  3. nmbs

    nmbs Newbie
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    It also helps if you have a record of calling customer service about the problems you are having. Reception issues are a big deal also. As soon as you mention dropped calls and issues with going online especially if you are in a covered area will make them more amenable to upgrading you to a different phone.

    It might mean an extension of your contract though. Make sure you ask about that.
     
  4. trophynuts

    trophynuts Extreme Android User
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    I work in a Tech related field. Have been in a tec
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    honestly i doubt very much that you will get VZW to upgrade you to an SGS3. I know it sux. The Droid RAZR is what they seem to be pushing on everyone. Some people have managed to get the RAZR Maxx and i think that is about as far as VZW will go on swapping one out.
     
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