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Support Need some help after trying to install the new update.

Discussion in 'Android Devices' started by TrustSerenity, Dec 22, 2011.

  1. TrustSerenity

    TrustSerenity Well-Known Member
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    My mom decided that she wanted to do the update on her Optimus M using the update tool. For some reason she said the update basically stopped at 95%. It was stuck like that for hours. Now her phone has a white screen and she can't do anything with it. She said that she received a message, probably on the computer, saying "usb modem fail". How can I help her fix this since she can't afford to buy a new phone at the moment? if she goes to a metro store, can they fix it?
     

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  2. TrustSerenity

    TrustSerenity Well-Known Member
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    No one can offer up any help. :(
     
  3. benalmighty

    benalmighty Android Enthusiast
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    Hey, this same thing happened to me (kinda). So i had to flash the stock rom to get the phone to try to update again. :rolleyes: This might help:
    Downgrading/Putting Stock Rom On
    It's rather simple when you get to it. And doing everything right, it shouldn't take more than an hour. Sorry no one could help you earlier. :(
    I hope it works.

    Oh, yeah. If you go to the Metro Store they should fix it for her, and they should not charge to do it, cause it wasn't her fault. She would just need to explain what happened just like you did.
     
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  4. TrustSerenity

    TrustSerenity Well-Known Member
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    Thank you so much for your help. I can't use the link you sent since I'm in FL and she's in NJ. As long as metro can fix it then I'll just tell her to take it to them. I will keep your link just in case something goes wrong at metro.
     
  5. benalmighty

    benalmighty Android Enthusiast
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    Alright, well I hope she can get it working again. :D
     
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