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Need to return my Droid X, whats the best route?

Discussion in 'Android Devices' started by Xelios, Aug 17, 2010.

  1. Xelios

    Xelios Android Enthusiast
    Thread Starter

    Well, I'm gonna have to return it. Don't worry, I'll still be getting another :D

    My battery life hasn't been as great as everybody mentioned, my phone suffers from random reboots (nothing helped, i tried it all), and now I noticed my camera has 4 stuck pixels. Not so bad in Camera mode, but a lot more prominent in Camcorder mode.

    So how should I do it? I purchased it in store at a VZW. So am I restricted just to that, or can I call VZW? Which route would be better? Anything I should know about beforehand?

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  2. gallandof

    gallandof Android Expert

    did you purchase it at a corporate store or a retailer? if it was a corporate store you can return it at any other corp. store, if purchased at a retailer you have to bring it back to that store. id recommend calling ahead to make sure they have a droid X to swap it with. make sure you have the phone all accesories and stuff with it. thats about all I can think of.
    Xelios likes this.
  3. Xelios

    Xelios Android Enthusiast
    Thread Starter

    Yeah I purchased it at a corporate store. So any other corporate store? Thats good to know, thanks.

    Also I mailed in my rebate so I had to cut the UPC out of the box. That won't hinder anything, will it?
  4. Der Juicen

    Der Juicen Well-Known Member

    call customer support and get it set up. when they send you a new phone it will also have a return shipping label for your old phone. easiest route
    Xelios likes this.
  5. Xelios

    Xelios Android Enthusiast
    Thread Starter

    Wouldnt there be a good chance I'd get a refurbished one though?

    EDIT: Went to the corporate store. They looked at the stuck pixel issue and immediately sent me to sales. I'll have a new Droid X on Thursday. Thanks for the help guys.
  6. gallandof

    gallandof Android Expert

    thats the one benefit of corporate stores over us retailers, we cant be so easy on our returns :(

Motorola Droid X Forum

The Motorola Droid X release date was July 2010. Features and Specs include a 4.3" inch screen, 8MP camera, 512GB RAM, TI OMAP3630 processor, and 1540mAh battery.

July 2010
Release Date

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