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Neither one can do anything

Discussion in 'Android Devices' started by EpicRiceMan, Dec 1, 2019.

  1. EpicRiceMan

    EpicRiceMan Lurker
    Thread Starter

    So i bought a new phone 2 weeks ago. I had a Samsung Galaxy S3 for about 4 years so i upgraded to a Samsung Galaxy A20. I switched my old number to the new phone. Everything was cool. At lease for a week and a half. Then my phone stopped receiving Mobile Data. It couldn't connect to a network. I could still call, text, and connect to Wifi.

    So I hit up Boost Mobile (my carrier) and chatted with them online. I'll upload that chat. The words in Green are me.

    Basically we went thru a bunch of step to correct this problem. But in the end I was told I had to contact Samsung about this problem. My phone is still under warranty being that I bought it less than 2 week ago.

    So I chatted with Samsung. They gave me a link to help me. But it took me to a list of things that i already tried. So I let them know that this was already attempted and failed.

    So Samsung told me i'd have to talk to my carrier (Boost Mobile) about this because it was a carrier problem.

    I go back to the Boost Mobile store I bought the phone. I tell them the whole story. They tell me i need to go to a Samsung store and have them look at it. There is no Samsung store in Las Vegas. But there are 2 authorized Samsung repair places.

    I go to one of them. Tell them the story. So he hooks up my phone to run a diagnostics on it. He then tells me that an error came up. And told me that my carrier was the one blocking the data from getting to my phone. I'll upload that too.

    By this time I'm running late for family stuff I have to do. So i couldn't call or chat with anyone from Boost.
    A few hours later and now I can't make phone call or texts at all. If i try to make a call it tells me i have to enter a credit card number for payment to place the call.

    So that's where i'm at.

    Boost Mobile says they can't help me. I have to talk to Samsung.
    Samsung says they can't help me. I have to talk to Boost Mobile.

    Has anyone ran into this problem? Or have any ideas on what to do?
    I'm frustrated like crazy...


     

    Attached Files:



  2. Best Answer:
    Post #3 by ocnbrze, Dec 1, 2019 (1 points)
  3. Dannydet

    Dannydet Extreme Android User

    Your carrier should honor the warranty and give you a replacement, no questions asked.
    They sold you a defective product.
     
    ocnbrze and James L like this.
  4. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    i would definitely go back to boost as @Dannydet suggested. go into the store acting pissed and frustrated and demand a new phone. and before leaving get the phone setup and running making sure everything works.
     
    Dannydet likes this.
  5. svim

    svim Extreme Android User

    Since things were working fine previously and just stopped, have you double-checked your account settings when logging into to them online? Perhaps some option for mobile data just needs to be reset.
    https://myaccount.boostmobile.com/sign-in.html?dest=DASHBOARD_URL
    Otherwise, given how recently you obtained this phone you're still covered by its warranty. Go back to that Boost store and don't waste your time talking to the counter staff, ask to see to a manager and get a new replacement. It makes no difference if the phone itself is the problem, nor if the Boost SIM card is bad or whatever. Legally they have to contractually honor what you bought from them.
    https://www.boostmobile.com/about/legal/warranty-policy.html
     
    puppykickr, Dannydet and ocnbrze like this.

Samsung Galaxy A20 (2019) Forum

The Samsung Galaxy A20 (2019) release date was April 2019. Features and Specs include a 6.4" inch screen, 13MP camera, 3GB RAM, Exynos 7884 processor, and 4000mAh battery.

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