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Netflix conflict with GS7E? Netflix is NOTflix

Discussion in 'Android Devices' started by Papamalo, Mar 1, 2018.

  1. Papamalo

    Papamalo Android Enthusiast
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    Hello all.
    Recently, a friend of mine, purchased a Galaxy S7 Edge, originally intended for AT&T, it was unlocked and now is used with a metro PCS account.

    Problem:
    Netflix, opens and hangs on the startup screen., = No netflix, or as I have started saying "Notflix"

    Things I have tried:
    Clearing the cache
    Restarting the phone
    Deleting and reinstalling the app
    Trying different wifi networks


    All to no avail. Does anyone have an idea of what to do?
    Thanks!
    P.
     

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    #1 Papamalo, Mar 1, 2018
    Last edited: Mar 1, 2018
  2. mikedt

    mikedt 你好
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    How was it unlocked? Has the phone been rooted, hacked or modified in any way?
     
  3. Dannydet

    Dannydet Android Expert
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    Contact the Netflix app developer
     
    tube517 likes this.
  4. tube517

    tube517 Android Expert
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    Is this happening only on wifi or also on mobile data?
     
  5. svim

    svim Android Expert
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    In your list of things you've tried you mention clearing the cache but try 'Clear data' instead -- tap the 'Force stop' button and then go into the Storage menu and tap the 'Clear data' button. This clears the app cache and the app's configuration settings, so the next time your friend starts the app it's starting up as its original, never used state so they will need to re-enter their Netflix user name and password. (Uninstalling/reinstalling the app reinstalls it but does not necessarily clear the config files.)
     
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  6. Papamalo

    Papamalo Android Enthusiast
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    Hey thank you guys for the help! Mush appreciated.
    I did the following with NO results:

    Error message (New . It just started popping up since I did all the app clearing)
    "Sorry we could not reach the netflix service. Please try again later. (-9)"

    1: Cleared the app cache
    2: Cleared the app Data
    3: Uninstalled, reinstalled, uninstalled, reinastelled
    4: Cleared my phone's cache partition

    NOTE:
    - This phone was originally an AT&T phone but was unlocked, and now operates on a Metro PCS account
    - Netflix worked perfectly until just two weeks ago. I made NO changes
    - I sent a feedback form (popped up when the app froze. That never happened before)

    Thanks!
     
    #6 Papamalo, Mar 13, 2018
    Last edited: Mar 13, 2018
  7. svim

    svim Android Expert
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    Is this happening while connected to WiFi or mobile data, or both? If WiFi, is this a problem with just one WiFi network or is the problem still occurring elsewhere?
     
  8. Unforgiven

    Unforgiven OK Google
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    I'm not sure if you can log out of the app. I get a similar message on my Android TV. I tried the same things you did, clearing cache, data, uninstalling, etc. I have to sign out of netflix then sign back in to clear it up. Something gets hung up in the app that logging out of your account clears up.
     
  9. tube517

    tube517 Android Expert
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    I didn't see if you posted this but did you also try logging in and out of Netflix on a computer not your phone? Like Unforgiven said above sometimes netflix gets hung up.
     
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  10. svim

    svim Android Expert
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    If you want to log out of your Netflix account, open the app, tap on the three horizontal lines icon in the upper left corner, scroll down to the bottom to the 'Sign Out' option.

    Or log into your Netflix account via a webmail access (browser), go the Account option, and in the Settings category select 'Sign out of all devices'. Now change your password so the next time you start up the Netflix app on your phone you have to re-authenticate yourself using the new password.
     
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Samsung Galaxy S7 Edge

The Samsung Galaxy S7 Edge launched in 2016 and was one of two of Samsung's flagship devices. The S7 Edge features a 5.5-inch display with a resolution of 2560 x 1440, 4GB of RAM, 323GB of storage, and 12MP main camera sensor.

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