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Support Never ending "Backup in Progress" and other problems

Discussion in 'Android Devices' started by daptone, Mar 18, 2014.

  1. daptone

    daptone New Member
    Thread Starter
    5

    Jun 29, 2012
    2
    0
    5
    Recently whenever I press my home button the screen takes 3-4 seconds to load, I am regularly being thrown out of internet browsers and the keyboard often disappears when typing.

    I have uninstalled all recent apps downloaded, cleared more memory space, ran anti virus and anti malware to no avail.

    I was prepared to do a backup and then factory reset and have found that my HTC One is in a constant state up "backup in progress and options to change backup account and reset phone are greyed out.

    Having looked around online I've found that others have had this problem but it doesn't seem as though anyone has found a solution.

    Can anyone here help please? All advice is much appreciated.
     

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  2. marctronixx

    Moderator
    623

    Oct 12, 2009
    5,721
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    34.0522° N, 118.2437° W
    what carrier are you on?

    what version of Android?

    are you rooted?

    are you the original owner? is the handset used? refurbished?

    you can do a factory reset. its in the settings menu.
     
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