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Support "NEW" Galaxy note 5 box seal broken

Discussion in 'Android Help' started by Hell0ww, Mar 18, 2016.

  1. Hell0ww

    Hell0ww Lurker
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    Hi guys,

    I ordered galaxy note 5 (unlocked) from B&H as a gift to my mother.
    I've just received the package, and when I opened the package, the white Samsung factory sticker on the phone box which says "DO NOT ACCEPT IF SEAL IS BROKEN" has been cut through.
    Since B&H closes at 1 on Friday and close on Saturday, there is no way to contact the seller or customer service. I just emailed them about the situation but I don't know when they are going to reply me.

    What do you guys think? do you guys think that they gave me the returned phone? Anyone else have this issue with the broken seals? This is so annoying..ugh



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  2. kate

    kate Dreaming of Bugdroid.
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    Welcome to the site! :)

    Stores will usually put new tape on a returned/refurbished product, I'd wait for a reply from them.
     
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  3. AZgl1500

    AZgl1500 Android Expert
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    most stores do just that, the better ones, will put a date on the tape and state plainly 'Returned Item, but in perfect working order'

    and those are the ones that I buy, as I get a price discount typically.

    for myself, I would just open it up, inspect the item, and if you can't find anything on it.... just use it.

    I have seen the stores open up a new box, install a SIM and let the customer try it out... Like it, take it home. Don't like it, put it back in the box.... no harm done.
     
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  4. mikedt

    mikedt 你好
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    Was this an international purchase, an import? Because sometimes Samsung phones have to be "activated" with a local SIM before they're shipped, which means carton seals might be cut, all depending on where you are and where the vendor is, e.g. Hong Kong.
     
  5. Hell0ww

    Hell0ww Lurker
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    @mikedt noo.. I bought this in the U.S and I live here too
     
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  6. KOLIO

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    My experience with B&H leads me to believe they'll make things right with you.
    Just let them know that this isn't acceptable for a BNIB unit.
     
  7. PearlDrop

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    I have the same issue with my Galaxy S7 Edge that just arrived (and they are closed until 26th for Sukkos).
    I cannot reach anyone to get a resolution until Sukkos is over :/
    OP did you get yours resolved at that time?
     
  8. PearlDrop

    PearlDrop Lurker
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    Did you get yours resolved at that time?
     

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