Help New Galaxy S3 with poor signal reception

[RocketFoot]

My family just got 3 Galaxy S3's for Christmas. 2 of the phones seem to consistently show more bars than mine. Is there an update I should do or any settings advice? Sprint is the carrier.

 

[Mikestony]

Are they all on the same software version?

 

[RocketFoot]

Are they all on the same software version?

Yes. I verified that they are all the same. Each one was updated to the latest version when we set them up yesterday. I also checked Sprint coverage map and I am in good to excellent coverage at home and at work! But I have barely 1 bar here at work right now.

 

[Mikestony]

Go into menu/settings/more settings/mobile networks/network mode -- and check to see if all phones are set the same?
I know you said you were on Sprint....I am on Verizon and I am set to "Global" so I dont think my setting will help yours but I'm just trying to help to see if that setting on all your phones is the same

 

[RocketFoot]

Go into menu/settings/more settings/mobile networks/network mode -- and check to see if all phones are set the same?
I know you said you were on Sprint....I am on Verizon and I am set to "Global" so I dont think my setting will help yours but I'm just trying to help to see if that setting on all your phones is the same

There is 2 options and all 3 are set to lte/cdma. I am going to try the other option...cdma only.

ETA: No change...changing back to lte/cdma.

 

[Mikestony]

Someone here may know more than I do, but what comes to my mind, (and I just base this off of my last phone), call Sprint and have them re-provision the phone.?
I, myself am learning about this device also as it is new to me

 

[RocketFoot]

Someone here may know more than I do, but what comes to my mind, (and I just base this off of my last phone), call Sprint and have them re-provision the phone.?
I, myself am learning about this device also as it is new to me

Thanks! Will do...

Any other replies...please chime in also!

 

[SUroot]

Well if you all have the same samsung build and baseband / modem and sprint have reprovisioned - of course try a factory reset but it then indicates a fault. Talk to sprint first. A photo of all the s3's next to each other will also help sprint.

I take it you havent changed battery doors or put a case on? Obviously the fairest comparison is no case, stock components

 

[RocketFoot]

Well if you all have the same samsung build and baseband / modem and sprint have reprovisioned - of course try a factory reset but it then indicates a fault. Talk to sprint first. A photo of all the s3's next to each other will also help sprint.

I take it you havent changed battery doors or put a case on? Obviously the fairest comparison is no case, stock components

Everything is stock other than cases...all three have identical UAG cases.

 

[quickaudi]

Under Settings>About Phone>Status, what do they all say under signal strength?

 

[RocketFoot]

Under Settings>About Phone>Status, what do they all say under signal strength?

-103dBm 16asu

 

[quickaudi]

-103dBm 16asu

All of them read exactly the same?

 

[RocketFoot]

All of them read exactly the same?

I'll have to check tonight. I am at work now...other phones are still at home.

 

[quickaudi]

I'll have to check tonight. I am at work now...other phones are still at home.

Put em side by side and post the results.

 

[disc golfin]

Also check the Baseband versions and the Build number.

you could also check for a PRL and Profile update, more than likely that will be the first thing Sprint will ask you to do.